UI not working and more..

Discussion in 'Support!' started by mattie2171, April 6, 2019.

  1. mattie2171

    mattie2171 New Member

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    Hi all,

    I have a few problems with the game:
    Fist of all, the game takes literally 10+ minutes to startup. I go from a black screen with a loading mouse to a black screen with the ingame mouse to the game starting but hanging in 'initializing client mods' for a few minutes.
    When it's finally loaded, it takes a while for me to get the bottom most row (with time, friends etc.).
    Now the most annoying problem: when I join a multiplayer game a friend has set up, I get to the point where I can choose a spawn point, but there is no further UI. I see the spawn zones, but when I click somewhere, noting happens. There is also no window on the right with the planets.
    When starting the tutorial, I automatically spawn on the planet, but get no UI whatsoever. Nothing when I click my commander..
    Basically I can't play the game which is quite annoying. Hope someone can help. I already reinstalled the game and have no mods installed.

    System info:
    Intel i7 4770k, GTX 1080, 16 GB RAM.
    Windows 10 v1803 build 17134.648, latest gforce drivers: v419.67

    Mattie
  2. lulamae

    lulamae Well-Known Member

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    clear your download cache: https://support.planetaryannihilation.com/kb/faq.php?id=194
    Check for incompatible software https://wiki.palobby.com/wiki/Windows_Incompatible_Software

    If those do not help, open a new ticket at https://support.planetaryannihilation.com/

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