Shipping Physical Rewards FAQs

well i think i have to contact the support again. My stuff is still not here and right now i think i will never get anything. This was the last time i spend more than 50€ for a game.

so much for proud owner i suppose

That sucks, @jables can you prod whoever looks at support emails these days?

Support is the best way to get hold of those who are working on it.

Ok, sorry to disturb you- I just know sometimes these things can get missed so thought I'd ping you.

now nearly 1 year later my stuff has still not arrived here. The support doesnt help the only thing i get is a answer please wait. I mean i've done my part of the contact but yours is still unfinished.

Im really upset about that.

Did anyone ever get the Invictus statues? I just remembered its the 4th year anniversary of the Kickstarter going live.

Nope, never got my custom commander either, wont reply to my emails :/

/EDIT: Have been told that they are still working through the queue of custom commanders, no timeline for when they may be done though.

I just got mine, the arm almost immediately fail off but its just model glue. no damage done really. Really cool build quality though and the signature base it awesome

I got an email last week saying they sent the statue two weeks ago. Still haven't got anything though. Where do you live Veleiro?

Just got my Invictus commander statue in this morning, in Toronto Canada, says that it shipped 10/24/2016 so about 2 weeks.

Finally!

I got mine too

But as you can see, it's missing his right knee armor:
Can you send me only the missing piece?

You must keep it in its original case or it gets completely worthless!! At least that's what I learned from the Simpsons...

The case is not sealed so you can put it back.

Hello everyone.

I Proudly Preordered the Cosmic Limited Edition on the 16.04.2013. And never recieved any of the Physical Goodies.

After 2 Years of patience a friend of mine, which ordered after me recieved his package with all the goodies.

I tought i'd recieve my goddies as well soon. So i waited for another 2 months before writing to the Support and getting the answer:

I tought, well i'll wait another year or two, because it looks like it's gonna take a while.

I reponed the tickets after another TWO YEARS of waiting.
I am Patient, because i always land on the bottom of lists when sorting them in alphabetical order (Name starts with Zü) .

But the response i got really made me angry

There you go.

I think i'm going to demand a partial refund.

Do with this info as you wish

Sincerly

Fabian95qw