Reporting Issues and Incompatible Software

Planetary Annihilation is a cross platform client / server networked OpenGL application.

Any software that interferes with network connections or OpenGL can cause issues.

When playing you are connecting to a local server or hosted server over the internet.

https://planetaryannihilation.com/support/troubleshooting/


Older CPUs

A legacy build is now available for older CPUs: eg

• AMD Phenom
• Intel Core 2

https://planetaryannihilation.com/guides/planetary-annihilation-public-test-environments-pte/

Out of Date Drivers

Out of date drivers are the top cause of issues. Sometime the very latest drivers can also cause issues.

A crash to desktop during startup or a black screen is usually bad OpenGL GPU drivers.

https://support.planetaryannihilation.com/kb/faq.php?id=218

Client Stalls or Units Jump During Game

This is normally a network issue or incompatible software.

Security / Antivirus / Network Scanners

Security software can disrupt network connections and slow down loading of files. Add exceptions for the PA client, CoherentUI and the local PA server.

Screen Overlays / Screen Recording

Many overlays and screen recording software can impact the performance of OpenGL applications.

Windows Incompatible Software

https://planetaryannihilation.com/support/windows/ (eg disable GameFirst)

Community Support and Reporting Issues

To help we really need a full DxDiag and logs uploaded to a PA support ticket via https://support.planetaryannihilation.com/ (please don't post logs in forums)

https://support.planetaryannihilation.com/kb/faq.php?id=212

Community support has moved to #support on the official discord server: https://discord.gg/pa

Official Support

https://support.planetaryannihilation.com/

Official Troubleshooting

https://planetaryannihilation.com/support/

Official Discord

https://discord.gg/pa