Reporting Issues and Incompatible Software

Discussion in 'Support!' started by kelwin99, June 19, 2018.

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  1. kelwin99

    kelwin99 Uber Employee

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    Planetary Annihilation is a cross platform client / server networked OpenGL application.

    Any software that interferes with network connections or OpenGL can cause issues.

    When playing you are connecting to a local server or hosted server over the internet.

    Out of Date Drivers

    Out of date drivers are the top cause of issues. Sometime the very latest drivers can also cause issues.

    A crash to desktop during startup or a black screen is usually bad OpenGL GPU drivers.

    Security / Antivirus / Network Scanners

    Security software can disrupt network connections and slow down loading of files. Add exceptions for the PA client, CoherentUI and local PA server.

    Screen Overlays / Screen Recording

    Many overlays and screen recording software can impact the performance of OpenGL applications.

    Windows Incompatible Software List

    https://wiki.palobby.com/wiki/Windows_Incompatible_Software (eg disable GameFirst)

    Support Wiki and Reporting Issues

    Before reporting issues please check the support wiki.

    https://wiki.palobby.com/wiki/Reporting_Issues

    To help we really need a full DxDiag and logs uploaded to a NEW Uber support forums post.
    lulamae likes this.
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