Official Debug Thread: Can't Launch The Game Community Fixes

Discussion in 'Support!' started by garat, June 10, 2013.

  1. SXX

    SXX Post Master General

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    Please check my signature and upload your DxDiag.txt
  2. sokdok

    sokdok New Member

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    Hello,

    I bought pa a few days ago and I really would like to play it, but its actually not working.

    At first my OS was on 32 bit and worked, after I had installed something like "4GB patcher" However it worked but not perfectly (because of game crashes after hosting a server with more than 2 planets), so I decided to install OS 64 bit.

    My problem is now that my game is not working anymore: After starting the game from steam it crashes and says "pa.exe has stopped working"

    What I tried:

    - Reinstall P.A (from Steam)
    - OS (64-Bit)
    - Hopefully latest driver ( I´m not sure about this)
    - Testing with older DirectX and latest DirectX
    - Network 4.5
    - Sound drivers I have two sound cards just saying, but using Asus-Card primary.
    _________________________________________
    For better solutions to solve problems better: dxdiag is given.
    _________________________________________

    Finally I hope someone might can help me :)

    Attached Files:

  3. SXX

    SXX Post Master General

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    Nope, it's outdated:
    Code:
              Card name: ATI Radeon HD 5800 Series 
       Driver Date/Size: 9/14/2009 21:50:02, 4648960 bytes
    You need to download and install latest drivers from AMD website:
    http://support.amd.com/en-us/download/desktop?os=Windows 7 - 64

    AMD drivers know for being buggy so if this won't work you might need to remove exists drivers and then try to install latest one again.
  4. pyrogunx

    pyrogunx New Member

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    Uploaded DxDiag.

    When I try to just run the launcher (outside of steam) I get an error of:
    The application was unable to start correctly (0xc000007b). Click OK to close the application.

    Attached Files:

  5. SXX

    SXX Post Master General

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    You can fix this bug using following how-to:
    http://steamcommunity.com/app/233250/discussions/2/648817377928373876/

    Though you have outdated drivers too:
    Code:
              Card name: Intel(R) HD Graphics 4000
       Driver Date/Size: 4/8/2012 21:17:40, 8087040 bytes
    To update drivers download and install "Win64_153322.exe" from Intel website:
    https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3712&DwnldID=23885
    If you get "not validated for this computer" error download ZIP version of driver ("Win64_153322.zip") from same page and then install it using this instruction:
    http://steamcommunity.com/app/233250/discussions/2/558749190911446231/

    Then update drivers for NVIDIA NVS 5200M. You need download and install latest drivers from Nvidia website:
    http://www.nvidia.com/download/driverResults.aspx/75464/en-us
  6. AgentJeffy

    AgentJeffy New Member

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    I just installed PA through Steam and get the "PA.exe has stopped working" message every time I try to play the game. I know my graphics drivers are up to date as I just finished building this computer tonight. So everything, literally everything is as new as it gets. I also have the C++ packages.

    Specs:

    Mobo: ASRock H97M Pro 4
    CPU: Intel I7 4790k
    Ram: Team Dark 8GB DDR3 1600Mhz
    Graphics: Radeon HD 5750
    OS: Windows 7 Ultimate x64

    Any advice would be awesome. Thanks guys! Didn't mean to bring a dead thread back to life but it seemed relevant.

    Attached Files:

  7. Raevn

    Raevn Moderator Alumni

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    The signature of the post above yours explains how to create a dxdiag report :)
  8. AgentJeffy

    AgentJeffy New Member

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    Yeah I noticed that immediately after posting and uploaded it lol. But here it is again.

    Attached Files:

  9. AgentJeffy

    AgentJeffy New Member

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    And here is my latest log file.

    [13:59:46.000] INFO Log file C:\Users\AgentJeffy\AppData\Local\Uber Entertainment\Planetary Annihilation\log\PA-13-59-46.000.txt opened
    [13:59:46.000] INFO delete C:\Users\AgentJeffy\AppData\Local\Uber Entertainment\Planetary Annihilation\log\PA-12-54-58.000.txt
    [13:59:46.000] INFO delete C:\Users\AgentJeffy\AppData\Local\Uber Entertainment\Planetary Annihilation\log\PA-12-46-51.000.txt
    [13:59:46.109] INFO Looks like we are running via Steam
    [13:59:46.109] INFO Loading mod : server_browser_show_cheat_servers
    [13:59:46.109] ERROR Error reading C:\Users\AgentJeffy\AppData\Local\Uber Entertainment\Planetary Annihilation\mods: 3
    [13:59:46.109] INFO LoadedLocalModCollection::loadLocalModCollection: Failed listDir call for "C:\Users\AgentJeffy\AppData\Local\Uber Entertainment\Planetary Annihilation\mods"; no mods will be loaded from this path
    [13:59:46.109] WARN LoadedLocalModCollection::loadLocalModCollection: Could not open C:\Users\AgentJeffy\AppData\Local\Uber Entertainment\Planetary Annihilation\mods\mods.json file; mods will not be mounted
    [13:59:46.109] INFO Client loaded 1 mods, mounted 0
    [13:59:46.109] INFO Loading mod : cheat_allow_change_control
    [13:59:46.109] INFO Loading mod : cheat_allow_change_vision
    [13:59:46.109] INFO Loading mod : cheat_allow_create_unit
    [13:59:46.109] INFO Loading mod : cheat_allow_mod_data_updates
    [13:59:46.109] ERROR Error reading C:\Users\AgentJeffy\AppData\Local\Uber Entertainment\Planetary Annihilation\server_mods: 3
    [13:59:46.109] INFO LoadedLocalModCollection::loadLocalModCollection: Failed listDir call for "C:\Users\AgentJeffy\AppData\Local\Uber Entertainment\Planetary Annihilation\server_mods"; no mods will be loaded from this path
    [13:59:46.109] WARN LoadedLocalModCollection::loadLocalModCollection: Could not open C:\Users\AgentJeffy\AppData\Local\Uber Entertainment\Planetary Annihilation\server_mods\mods.json file; mods will not be mounted
    [13:59:46.109] INFO Starting async parallel for driver with 6 threads
    [13:59:46.343] INFO Successfully created context with configuration 1/9: v4.4 (core)
    [13:59:46.343] INFO HAL initializing...
    [13:59:46.343] INFO OpenGL Vendor: ATI Technologies Inc.
    [13:59:46.343] INFO OpenGL Renderer: AMD Radeon HD 5700 Series
    [13:59:46.343] INFO OpenGL Version: 4.4.13084 Core Profile Context 14.301.1001.0
    [13:59:46.343] INFO OpenGL Shader Language Version: 4.40
    [13:59:46.343] INFO Vendor flag set to AMD/ATI
    [13:59:46.343] INFO Supported rasterizer capabilities: Gamma correct pipeline, Ranged mapping, Advanced instancing, Advanced shaders, Compute shaders, Persistent buffer mapping
    [13:59:46.343] INFO Unsupported rasterizer capabilities:
    [13:59:46.343] INFO Buffer textures enabled.
    [13:59:46.343] INFO initial size 1280x720
    [13:59:46.343] INFO Loading effects from file /shaders/post.json
    [13:59:46.374] INFO Failed to link shader program: vertex shader quad_color_uv.vs and pixel shader post_copy_redonly.fs
    [13:59:46.374] INFO Vertex shader(s) failed to link, fragment shader(s) failed to link.
    Vertex link error: INVALID_OPERATION.
    ERROR: error(#97) No program main found
    fragment link error: INVALID_OPERATION.
    ERROR: error(#97) No program main found
    [13:59:46.374] INFO Failed to link shader program for technique CopyRed
    [13:59:46.374] INFO Loading effects from file /shaders/content.json
    [13:59:46.390] INFO Failed to link shader program: vertex shader liquid_flow.vs and pixel shader liquid_flow.fs
    [13:59:46.390] INFO Vertex shader(s) failed to link, fragment shader(s) failed to link.
    Vertex link error: INVALID_OPERATION.
    ERROR: error(#97) No program main found
    fragment link error: INVALID_OPERATION.
    ERROR: error(#97) No program main found
    [13:59:46.406] INFO Failed to link shader program for technique Default
    [13:59:46.406] INFO Failed to link shader program: vertex shader prelight_flat.vs and pixel shader prelight_pa_unit.fs
    [13:59:46.406] INFO Vertex shader(s) failed to link, fragment shader(s) failed to link.
    Vertex link error: INVALID_OPERATION.
    ERROR: error(#97) No program main found
    fragment link error: INVALID_OPERATION.
    ERROR: error(#97) No program main found
    [13:59:46.406] INFO Failed to link shader program for technique Prelight
    [13:59:46.406] INFO Failed to link shader program: vertex shader prelight_flat_batch.vs and pixel shader prelight_pa_unit.fs
    [13:59:46.406] INFO Vertex shader(s) failed to link, fragment shader(s) failed to link.
    Vertex link error: INVALID_OPERATION.
    ERROR: error(#97) No program main found
    fragment link error: INVALID_OPERATION.
    ERROR: error(#97) No program main found
    [13:59:46.406] INFO Failed to link shader program for technique PrelightBatch
    [13:59:46.406] INFO Failed to link shader program: vertex shader prelight_skinned_4bone_unit.vs and pixel shader prelight_pa_unit.fs
    [13:59:46.406] INFO Vertex shader(s) failed to link, fragment shader(s) failed to link.
    Vertex link error: INVALID_OPERATION.
    ERROR: error(#97) No program main found
    fragment link error: INVALID_OPERATION.
    ERROR: error(#97) No program main found
    [13:59:46.406] INFO Failed to link shader program for technique Prelight
    [13:59:46.421] INFO Failed to link shader program: vertex shader shadowmap_tex.vs and pixel shader shadowmap_pa_unit_ghost.fs
    [13:59:46.421] INFO Vertex shader(s) failed to link, fragment shader(s) failed to link.
    Vertex link error: INVALID_OPERATION.
    ERROR: error(#97) No program main found
    fragment link error: INVALID_OPERATION.
    ERROR: error(#97) No program main found
    [13:59:46.421] INFO Failed to link shader program for technique ShadowMap
    [13:59:46.437] INFO Failed to link shader program: vertex shader vt_renderpage.vs and pixel shader vt_renderpage_flat.fs
    [13:59:46.437] INFO Vertex shader(s) failed to link, fragment shader(s) failed to link.
    Vertex link error: INVALID_OPERATION.
    ERROR: error(#97) No program main found
    fragment link error: INVALID_OPERATION.
    ERROR: error(#97) No program main found
    [13:59:46.437] INFO Failed to link shader program for technique RenderVTPage
    [13:59:46.452] INFO Loading effects from file /shaders/impostors.json
    [13:59:46.452] INFO Loading effects from file /shaders/misc.json
    [13:59:46.468] INFO Failed to link shader program: vertex shader position_color_uv.vs and pixel shader circle_blue_hover.fs
    [13:59:46.468] INFO Vertex shader(s) failed to link, fragment shader(s) failed to link.
    Vertex link error: INVALID_OPERATION.
    ERROR: error(#97) No program main found
    fragment link error: INVALID_OPERATION.
    ERROR: error(#97) No program main found
    [13:59:46.468] INFO Failed to link shader program for technique Default
    [13:59:46.468] INFO Loading effects from file /shaders/particle.json
    [13:59:46.468] INFO Failed to link shader program: vertex shader particle_quad_color_soft.vs and pixel shader particle_soft.fs
    [13:59:46.468] INFO Vertex shader(s) failed to link, fragment shader(s) failed to link.
    Vertex link error: INVALID_OPERATION.
    ERROR: error(#97) No program main found
    fragment link error: INVALID_OPERATION.
    ERROR: error(#97) No program main found
    [13:59:46.468] INFO Failed to link shader program for technique color
    [13:59:46.484] INFO Failed to link shader program: vertex shader particle_quad_velocity.vs and pixel shader particle_soft.fs
    [13:59:46.484] INFO Vertex shader(s) failed to link, fragment shader(s) failed to link.
    Vertex link error: INVALID_OPERATION.
    ERROR: error(#97) No program main found
    fragment link error: INVALID_OPERATION.
    ERROR: error(#97) No program main found
    [13:59:46.484] INFO Failed to link shader program for technique velocity
    [13:59:46.484] INFO Failed to link shader program: vertex shader particle_quad_velocity_color.vs and pixel shader particle_soft.fs
    [13:59:46.484] INFO Vertex shader(s) failed to link, fragment shader(s) failed to link.
    Vertex link error: INVALID_OPERATION.
    ERROR: error(#97) No program main found
    fragment link error: INVALID_OPERATION.
    ERROR: error(#97) No program main found
    [13:59:46.484] INFO Failed to link shader program for technique colorvelocity
    [13:59:46.484] INFO Failed to link shader program: vertex shader particle_quad_color_lit.vs and pixel shader particle_soft.fs
    [13:59:46.484] INFO Vertex shader(s) failed to link, fragment shader(s) failed to link.
    Vertex link error: INVALID_OPERATION.
    ERROR: error(#97) No program main found
    fragment link error: INVALID_OPERATION.
    ERROR: error(#97) No program main found
    [13:59:46.484] INFO Failed to link shader program for technique color
    [13:59:46.515] INFO Daily crash upload limit reached, not uploading crash report. Delete C:\Users\AGENTJ~1\AppData\Local\Temp\/checkpoint.cpk to reset daily count.
    [13:59:46.515] INFO Uploader exited with exit code 0
  10. DeathByDenim

    DeathByDenim Post Master General

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    It kind of looks like some of the files are empty or corrupted. Can you try verifying them? Instruction for doing that through Steam are here on Steam Support.
  11. Quantaron

    Quantaron New Member

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    Mine isn't working when I launch it doesn't respond and crashes. It happens with both planetary annihilation and planetary annihilation: Titans. My drivers are up to date and I have a 960m NVidia gtx and an i7 5th gen processor run on windows 10.

    Attached Files:

  12. DeathByDenim

    DeathByDenim Post Master General

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    Could you also post a PA log? Those contain relevant crash information (hopefully). You can find those in "%LOCALAPPDATA%\Uber Entertainment\Planetary Annihilation\log" (just copy-paste that in the address bar of Explorer).
    Quantaron likes this.
  13. Quantaron

    Quantaron New Member

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    Here it is

    Attached Files:

  14. DeathByDenim

    DeathByDenim Post Master General

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  15. Quantaron

    Quantaron New Member

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    I don't think i have any of the software but all of a sudden the game started working. Sometimes it crashed but then sometimes it responded the whole way through!
  16. DeathByDenim

    DeathByDenim Post Master General

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    Oh, odd. Well, there are currently some issues with Windows 10. For some users it causes crashes. I suppose that's to be expected to some degree because all the new things. I'm sure that'll get better though, either with Windows Updates or driver updates.

    Anyway, happy PA-ing. :)

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