[Mac] "Sign In" Error

Discussion in 'Mac and Linux' started by scientifouc1, May 21, 2016.

  1. scientifouc1

    scientifouc1 New Member

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    Hey there !
    When I launch the game, the title screen appeared, and the connection to Playfab start. However it always stopped and said : Unable to Sign In. There is a problem with Steam. Please restart steam and try again or send a email to the support.

    I don't know what to do !

    Thanks for help !

    PS : There are some screenshots of the error just behind this post !
    Capture d’écran 2016-05-20 à 21.36.24.png Capture d’écran 2016-05-20 à 21.36.20.png
  2. DeathByDenim

    DeathByDenim Post Master General

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    Have you ever been able to sign in or is this the first time?
    I take it restarting Steam didn't help? :)
  3. scientifouc1

    scientifouc1 New Member

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    Yeah I have been able to sign in before, but I stopped playing during 4 months and 2 days ago, when I would try to play, the game didn't want to run !

    I've already tried to restart Steam, my Mac and the game x)

    Thanks for helping
  4. DeathByDenim

    DeathByDenim Post Master General

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    Well, the only other thing I can think of is a firewall blocking PA. It should show in the logs though. You'll find those in "~/Library/Application Support/Uber Entertainment/Planetary Annihilation/log". You'll have to copy-paste that in the "Go to folder" menu option in Finder as it is hidden be default, I think.

    Or something is just wrong with your account data and for that you'll need to contact support@uberent.com
  5. scientifouc1

    scientifouc1 New Member

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    So there are my logs :

    [18:10:59.188] INFO Started at 2016-05-21 18:10:59
    [18:10:59.230] INFO SDL: Built w/ v2.0.4, linked w/ v2.0.4
    [18:10:59.506] INFO Looks like we are running via Steam
    [18:10:59.673] INFO Loading mod : scenario_demo_mode
    [18:10:59.707] INFO Loading mod : server_browser_show_cheat_servers
    [18:10:59.707] INFO listDir failed to open directory: /Users/jean-louisvarescon/Library/Application Support/Uber Entertainment/Planetary Annihilation/mods
    [18:10:59.707] INFO LoadedLocalModCollection::loadLocalModCollection: Failed listDir call for "/Users/jean-louisvarescon/Library/Application Support/Uber Entertainment/Planetary Annihilation/mods"; no mods will be loaded from this path
    [18:10:59.707] WARN LoadedLocalModCollection::loadLocalModCollection: Could not open /Users/jean-louisvarescon/Library/Application Support/Uber Entertainment/Planetary Annihilation/mods/mods.json file; mods will not be mounted
    [18:10:59.708] INFO Client loaded 2 mods, mounted 0
    [18:10:59.717] INFO Loading mod : cheat_allow_change_control
    [18:10:59.743] INFO Loading mod : cheat_allow_change_vision
    [18:10:59.779] INFO Loading mod : cheat_allow_create_unit
    [18:10:59.795] INFO Loading mod : cheat_allow_mod_data_updates
    [18:10:59.795] INFO listDir failed to open directory: /Users/jean-louisvarescon/Library/Application Support/Uber Entertainment/Planetary Annihilation/server_mods
    [18:10:59.795] INFO LoadedLocalModCollection::loadLocalModCollection: Failed listDir call for "/Users/jean-louisvarescon/Library/Application Support/Uber Entertainment/Planetary Annihilation/server_mods"; no mods will be loaded from this path
    [18:10:59.795] WARN LoadedLocalModCollection::loadLocalModCollection: Could not open /Users/jean-louisvarescon/Library/Application Support/Uber Entertainment/Planetary Annihilation/server_mods/mods.json file; mods will not be mounted
    [18:10:59.853] INFO build version 89755, id 2015102089755
    [18:10:59.878] INFO Log file /Users/jean-louisvarescon/Library/Application Support/Uber Entertainment/Planetary Annihilation/log/PA-2016-05-21_181059.txt opened
    [18:10:59.889] INFO Starting async parallel for driver with 3 threads
    [18:11:00.906] INFO Successfully created context with configuration 4/8: v4.1 (core)
    [18:11:00.909] INFO Apple Afterburner MTGL enabled
    [18:11:00.909] INFO HAL initializing...
    [18:11:00.910] INFO OpenGL Vendor: NVIDIA Corporation
    [18:11:00.910] INFO OpenGL Renderer: NVIDIA GeForce GT 750M OpenGL Engine
    [18:11:00.910] INFO OpenGL Version: 4.1 NVIDIA-10.10.5.2 310.42.25f01
    [18:11:00.910] INFO OpenGL Shader Language Version: 4.10
    [18:11:00.910] INFO Vendor flag set to NVidia
    [18:11:00.910] INFO Supported rasterizer capabilities: Gamma correct pipeline, Advanced instancing, Advanced shaders
    [18:11:00.910] INFO Unsupported rasterizer capabilities: Ranged mapping, Compute shaders, Persistent buffer mapping
    [18:11:00.910] INFO Buffer textures enabled.
    [18:11:00.910] INFO initial size 1920x1031
    [18:11:01.000] INFO Loading effects from file /shaders/post.json
    [18:11:01.407] INFO Loading effects from file /shaders/content.json
    [18:11:02.253] INFO Loading effects from file /shaders/impostors.json
    [18:11:02.300] INFO Loading effects from file /shaders/misc.json
    [18:11:02.479] INFO Loading effects from file /shaders/particle.json
    [18:11:03.382] INFO Loading effects from file /shaders/scene.json
    [18:11:03.531] INFO Loading effects from file /shaders/vtex.json
    [18:11:03.717] INFO Coherent content root: "coui://ui/"
    [18:11:03.717] INFO Coherent host dir: "/Users/jean-louisvarescon/Library/Application Support/Steam/SteamApps/common/Planetary Annihilation/PA.app/Contents/MacOS/host"
    [18:11:03.717] INFO Coherent local store: "/Users/jean-louisvarescon/Library/Application Support/Uber Entertainment/Planetary Annihilation/localstore"
    [18:11:03.717] INFO Coherent crash dumps: "/Users/jean-louisvarescon/Library/Application Support/Uber Entertainment/Planetary Annihilation/log"
    [18:11:03.745] INFO [COUI] Additional host options detected. Please note that these options are experimental, untested and not officially supported, they might cause unexpected behaviour.
    [18:11:03.745] INFO [COUI] AdditionalHostOptions {--resource-buffer-max-allocation-size=134217728 --resource-buffer-size=2097152}
    [18:11:03.801] INFO ClientInterface constructed
    [18:11:18.545] INFO {{FMOD}} fmod buffer size 5
    [18:11:18.755] INFO Using local server at /Users/jean-louisvarescon/Library/Application Support/Steam/SteamApps/common/Planetary Annihilation/PA.app/Contents/MacOS/server
    [18:11:19.407] INFO ContextReady
    [18:11:26.248] INFO Caching boot.js & boot.css
    [18:11:29.589] ERROR appendFile Unable to find path: /ui/mods/ui_mod_list.js
    [18:11:30.371] ERROR [JS/main] :1: Uncaught TypeError: Object #<Object> has no method '_trigger'
    [18:11:34.896] INFO resetGameStateInternal
    [18:11:34.896] INFO Mouse constraint cleared.
    [18:11:34.896] INFO ClientInterface constructed
    [18:11:38.301] INFO ClientInterface constructed
    [18:11:38.490] INFO [COUI] PID: 6245 | -1 16:11:38.192524 [6245:1291:ERROR:render_widget_host_view_mac_coherent.mm(433)] Unable to get backing store!
    [18:11:38.490] INFO [COUI] PID: 6245 | -1 16:11:38.250709 [6245:1291:ERROR:render_widget_host_view_mac_coherent.mm(433)] Unable to get backing store!
    [18:11:38.490] INFO Setting option graphics to 'uber'
    [18:11:38.490] INFO Setting option graphics.vte to 'high'
    [18:11:38.491] INFO Setting option graphics.headlights to 'uber'
    [18:11:38.491] INFO Setting option graphics.shadows to 'uber'
    [18:11:38.491] INFO Setting option graphics.ao to 'on'
    [18:11:38.491] INFO Setting option graphics.hdr to 'on'
    [18:11:38.491] INFO Setting option graphics.aa to 'fxaa'
    [18:11:38.491] INFO Setting option graphics.display_mode to 'windowed'
    [18:11:38.491] INFO Setting camera mouse pan speed to 1x
    [18:11:38.491] INFO Setting camera key pan speed to 1x
    [18:11:38.491] INFO Setting camera zoom speed to 4x
    [18:11:38.491] INFO Setting camera friction to 2.5x
    [18:11:38.491] INFO Setting camera edge scroll to off (no mouselock)
    [18:11:38.491] INFO Setting planet pole lock to off
    [18:11:38.547] INFO setMusic /Music/Main_Menu_Music_PA_Original
    [18:11:39.618] INFO [JS/game] coui://ui/main/game/start/start.js:816: authenticateHelper : fail
    [18:11:39.618] INFO [JS/game] coui://ui/main/game/start/start.js:817: [object Object]
    [18:11:42.046] INFO [COUI] Assert failure: This view doesn't support binding yet ViewImpl Id 4
    [18:11:42.046] INFO [COUI] Assert failure: This view doesn't support binding yet ViewImpl Id 4
    [18:11:42.046] INFO [COUI] Assert failure: This view doesn't support binding yet ViewImpl Id 4
    [18:11:42.049] INFO [COUI] Assert failure: This view doesn't support binding yet ViewImpl Id 3
    [18:11:42.049] INFO [COUI] Assert failure: This view doesn't support binding yet ViewImpl Id 3
    [18:11:42.049] INFO [COUI] Assert failure: This view doesn't support binding yet ViewImpl Id 3
    [18:11:42.051] INFO [COUI] Assert failure: This view doesn't support binding yet ViewImpl Id 0
    [18:11:42.051] INFO [COUI] Assert failure: This view doesn't support binding yet ViewImpl Id 0
    [18:11:42.051] INFO [COUI] Assert failure: This view doesn't support binding yet ViewImpl Id 0
    [18:11:42.052] INFO Shutting down CoherentUI
  6. mwreynolds

    mwreynolds Well-Known Member

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    did you use mods before? Maybe try remove or update them or use -nomods in the stream launch options.
  7. DeathByDenim

    DeathByDenim Post Master General

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    It's "--nomods" (double hyphen). :)
    Also the logs show no mods are found, so that's fine.

    The logs also don't show any errors related to networking, so there probably just is something amiss with the account, which Uber should be able to fix on their end. Not sure what could have happened though.
  8. scientifouc1

    scientifouc1 New Member

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    I've send an email to the support but they didn't replied !
  9. DeathByDenim

    DeathByDenim Post Master General

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    In the time zone they are in, they just got back to work 1-2 hours ago after the weekend. It probably won't be too long (depending on how much e-mail they receive over the weekend of course).

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