i should have titans for free but dont?

Discussion in 'Support!' started by nickck, August 25, 2015.

  1. risbosix

    risbosix New Member

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    pa.PNG pa2.png
    I got the same issue.

    So how do we proceed ?
  2. mkrater

    mkrater Uber Alumni

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    I can see the game on your "risbosix" account.
    You can play through the Launcher without Steam. Just load up the Launcher as you normally would and the game will auto-update to TITANS.
    If the Launcher does not auto-update, it may be the case that it is outdated. Please uninstall the Launcher and download and install the latest Launcher from our site here: https://store.uberent.com/download/pa
  3. risbosix

    risbosix New Member

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    When i want to download the launcher i enter the code of the game (labelled Steam Activation Code) and got this



    I got the game from kickstarter but i activated my game pretty late maybe that's the issue ?

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  4. mkrater

    mkrater Uber Alumni

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    It looks like you've converted your game key into a Steam key. In order to activate the key to your account, you'll need to enter that Steam key into your Steam client as "Activate a Product on Steam".
  5. risbosix

    risbosix New Member

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    Thanks for the reply

    The key work in steam but it says it's already registered

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  6. mkrater

    mkrater Uber Alumni

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    Oh - ok, I didn't know you had a Steam account, as it is not linked to the account that has your Kickstarter information. I will send you a PM for more information.
  7. nickck

    nickck New Member

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    what should I do to fix my problem?
  8. nickck

    nickck New Member

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    redownloading launcher. seems I had a rly old launcher
  9. nickck

    nickck New Member

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    did not work. still don't have titans
  10. nickck

    nickck New Member

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    should I pm you?
  11. cdrkf

    cdrkf Post Master General

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    You don't get a free copy of titans, as you purchased the game well after the kickstarter ended.

    If you want titans, you can purchase it from in game in the armoury with a 66% off discount (which I'd highly recommend as it's an excellent expansion if you already enjoyed original PA :))
  12. nickck

    nickck New Member

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    the guy up there with the same problem is getting help -_-
  13. cdrkf

    cdrkf Post Master General

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    The guy above is a kickstarter backer and thus gets a free copy. You aren't a kickstarter backer so you don't get a free copy... I'm not sure how else to explain this?
  14. cola_colin

    cola_colin Moderator Alumni

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    The guy up there backed on kickstarter. You preordered the game month after the kickstarter ended.
  15. nickck

    nickck New Member

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    he brought the game even later than me. how am I not a kick starter backer. pa purchase older.jpg pa purchase.jpg
  16. cola_colin

    cola_colin Moderator Alumni

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    Hmm true the dates on the uber account are weird indeed. He does have that screen of being a backer, but his date in the uber account is even later?
    No idea.
  17. cdrkf

    cdrkf Post Master General

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    Maybe the date in the account is when he got his key- remember there were no keys during kickstarter as it was before there was a game...?
  18. DeathByDenim

    DeathByDenim Post Master General

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    Yeah, good point. Apparently, my key is from June 2013 and I was a Kickstarter. (Who did get Titans btw)
    I was a backer for the beta phase, but couldn't wait any longer after seeing all the people having fun with the alpha phase and consequently upgrading my pledge to get in.

    Sorry for reading that wrong earlier, @nickck
  19. mkrater

    mkrater Uber Alumni

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    Some people finalized their Kickstarter pledge later than others, so the date the key was added to their account can be as late as 2014. But it looks like you did not pledge to the Kickstarter. You are one of our early backers, even before Steam Early Access (thank you!!) however, it is still not a Kickstarter pledge.
    cdrkf likes this.
  20. nickck

    nickck New Member

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    i was a kickstarter. how else did I get the soundtrack while only paying $40

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