I broke it.

Discussion in 'Support!' started by daveinblue, November 12, 2013.

  1. daveinblue

    daveinblue New Member

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    Howdy,

    Was playing happily this morning then took a break and just now I went to load up PA again and it crashed before it got started.

    Same thing happens every time now. I've tried verifying the files and have the most up to date gfx drivers.

    I haven't changed anything else, so I'm a bit perplexed.

    The error reads:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: pa.exe
    Application Version: 0.0.0.0
    Application Timestamp: 52819482
    Fault Module Name: StackHash_43b7
    Fault Module Version: 6.1.7600.16385
    Fault Module Timestamp: 4a5be02b
    Exception Code: c0000374
    Exception Offset: 00000000000c6cd2
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 5129
    Additional Information 1: 43b7
    Additional Information 2: 43b732e247c80c2d1a9a636a9be7fa4f
    Additional Information 3: 93b5
    Additional Information 4: 93b58221b5a9e79d15b3a69f9cc82541

    Any help would be appreciated.

    Cheers
    Dave
  2. garat

    garat Cat Herder Uber Alumni

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    Re-patch/verify.

    If that doesn't fix, please post your DX-Diag and if you can, your log file from the crash in your PA.exe AppData folder:
    HDD:\Users\UserName\AppData\Local\Uber Entertainment\Planetary Annihilation\log\.. PA_timestamp.txt
    shootall likes this.
  3. daveinblue

    daveinblue New Member

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    [20:42:10.047] INFO Log file C:\Users\David\AppData\Local\Uber Entertainment\Planetary Annihilation\log\PA-20-42-10.000.txt opened
    [20:42:10.047] INFO delete /user/log/PA-19-38-28.000.txt
    [20:42:10.047] INFO delete /user/log/PA-19-24-08.000.txt
    [20:42:10.062] INFO Looks like we are running via Steam
    [20:42:10.156] ERROR Error reading C:\Program Files (x86)\Steam\steamapps\common\Planetary Annihilation\media\user\mods: 3
    [20:42:10.156] INFO Loaded 0 mods
    [20:42:11.406] INFO GL_VENDOR: ATI Technologies Inc.
    [20:42:11.406] INFO GL_RENDERER: ATI Radeon HD 4800 Series
    [20:42:11.406] INFO GL_VERSION: 3.3.11672 Compatibility Profile Context
    [20:42:11.406] INFO GL_SHADING_LANGUAGE_VERSION: 3.30
    [20:42:11.406] INFO Gamma correct pipeline enabled.


    Edited

    Attached Files:

    Last edited: November 12, 2013
  4. SXX

    SXX Post Master General

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    Can you please use "Upload a File" button to upload your DxDiag.txt and then please remove text from those messages. ;)
  5. SXX

    SXX Post Master General

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    As long as I know most recent drivers should have "April of 2013" date and "8.97.100.11" version while you have a bit older version:
    Code:
    Driver Version: 8.970.100.7000
    Driver Date/Size: 11/16/2012 12:49:04, 1081856 bytes
    Try to download and install latest drivers again:
    http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows 7 - 64
    Last edited: November 12, 2013
    shootall likes this.
  6. daveinblue

    daveinblue New Member

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    I update through steam usually, says it's up to date.

    I'll do it manually through AMD now.
  7. daveinblue

    daveinblue New Member

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    No dice, still broke with the new drivers.
  8. Clopse

    Clopse Post Master General

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    Have you tried to install the game from uberent?
  9. daveinblue

    daveinblue New Member

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    I was under the impression that once you've converted to a Steam Key you can't go back?
  10. Clopse

    Clopse Post Master General

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    Launcher still works I you have steam key. Got to your my account and try install it there.
  11. daveinblue

    daveinblue New Member

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    I tried deleting it on steam (including folder) first and then reinstalling and that hasn't solved it.

    I'll try ubernet now.
  12. daveinblue

    daveinblue New Member

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    Ubernet version also broken.

    *sigh*
  13. Clopse

    Clopse Post Master General

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    Does it crash before you see the verify files page?
  14. lordmd

    lordmd Member

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    Similar problem after latest built. Normal launcher and Steam version - both of them don't work. pa.exe crashes before I even get to the main menu.

    All older builds I could at least get to the main menu.

    Haven't checked my drivers yet but I doubt drivers are the problem if it is only about the main menu? Also I have similar graphis card than daveinblue (and he said he tested with new drivers).

    Win 7, 64 bit version with Ati Radeon 4850 HD.

    Edit:
    I also have something with "media\user\mods: 3"(same like daveinblues log only bit different path cause different drive letters for me) which seems to be the problem.
    Last edited: November 12, 2013
  15. SXX

    SXX Post Master General

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    Can you please do two things?

    1 - Open this directory:
    C:\Users\YOUR_WINDOWS_USERNAME\AppData\Local\Uber Entertainment\Planetary Annihilation\log\
    And then upload *.txt log files to forum.
    2 - Try to open this directory:
    C:\Users\YOUR_WINDOWS_USERNAME\AppData\Local\
    Then try to rename "Uber Entertainment" to something like "Uber Entertainment - old" and then try to run game again.
  16. mrpause

    mrpause New Member

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    Same problem here - Tried all fixes in this thread

    Problem seems to have appeared when i updated to version 56821
  17. tabanas

    tabanas New Member

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    same problem even graphics card

    ati HD4850 windows 8
  18. liquius

    liquius Well-Known Member

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    I have the same problem. A few seconds after I hit play it comes up with "pa.exe has stopped working". Renaming the folder in appdata did nothing.

    Attached Files:

  19. daveinblue

    daveinblue New Member

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    Tried this:

    + re-verified files... Didn't work.
  20. kalherine

    kalherine Active Member

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    1 clean all PA files even on steam ,unstail all.
    2 unhide folders
    3 go to regedit and clean all PA files
    4 reset pc
    5 with cclean make a clean history and files
    6 reset pc
    7 instal again all
    8 change your nick
    9 you can always format HD

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