HELP: PALauncher crashes to pink screen instantly

Discussion in 'Support!' started by ragnarok89, June 5, 2014.

  1. lulamae

    lulamae Well-Known Member

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    Did you install the latest GPU driver?
    Can you find the installed PALauncher.exe file? If so, try right-clicking and running as administrator. One person up-thread found success with that.

    From another thread on this topic, one person found success by renaming their computer

  2. benzo7

    benzo7 New Member

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    Tried running as administrator AND renaming the computer and neither worked.
  3. lulamae

    lulamae Well-Known Member

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  4. benzo7

    benzo7 New Member

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    It said "no problems found", I dunno if that makes a difference and I don't know if having pinkscreen.jpg open at the time makes a difference either.

    Attached Files:

  5. lulamae

    lulamae Well-Known Member

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    @benzo7

    1. Where did you get your version of the Uber Launcher? If you did not recently download it, it may be out of date.

    2. Your Nvidia GPU driver is relatively recent, although there is a newer one available.
    See https://wiki.palobby.com/wiki/Updating_NVIDIA_graphics_drivers

    3. Your Intel GPU driver is much more outdated. The way Optimus works, you will need to keep both Intel and Nvidia drivers up to date. Your current driver is from Jan 2018 and Intel published a new one just a couple of days ago.
    See https://wiki.palobby.com/wiki/Updating_Intel_Graphics_Drivers
  6. benzo7

    benzo7 New Member

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    1. I bought the game a long time ago, but I downloaded the launcher from the Uber Entertainment "My games page-thing" so I dunno if it would be out of date.

    2. I assuming since it's relatively recent, it's not the problem, but feel free to tell me otherwise.

    3. Probably the problem. Should I get those things that tell me if drivers are out of date?
  7. lulamae

    lulamae Well-Known Member

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    1. A new PA Launcher was published this spring. Download it through https://store.uberent.com/download/pa

    2. You should be OK with that driver, but updating it through Nvidia's site will offer you the the Update Notification program for Nvidia drivers.

    3. Definitely update this driver. I am not familiar if Intel offers a similar Update Notification feature.
  8. benzo7

    benzo7 New Member

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    I'm pretty sure I updated the Intel driver but it's still just pink.

    Attached Files:

  9. lulamae

    lulamae Well-Known Member

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    Yep, you have the latest Intel driver.

    Didja download the new launcher?
  10. benzo7

    benzo7 New Member

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    Yes.

    Is the Intel driver different to before? I'm not sure if it worked.
  11. lulamae

    lulamae Well-Known Member

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    Yes, your DxDig file shows that you installed the new Intel driver.

    If the new launcher that you downloaded still throws a pink screen, try the alternative launcher mentioned at:
    https://forums.planetaryannihilation.com/threads/alternative-pa-launcher.68233/

    Follow the github link and download/run the .msi file
  12. benzo7

    benzo7 New Member

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    Honestly I'd much prefer the official version.

    If only It'd ACTUALLY WORK.

    Why is it not working? It always worked on my old computer.
  13. lulamae

    lulamae Well-Known Member

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    I understand. But @DeathByDenim is a respected community member if you are worried about any funny business with his launcher, which is why I gave you the link to his post. And it's also why I waited until I ran out of options before mentioning it.

    I can't say why the launcher is not working on your current laptop. This is like only the 3rd mention of it happening over the thousands of installs in the past 4 years. So there's not much troubleshooting material to work with.

    If we can't get the launcher working, the only thing I can think of is to convert your Uber key to a Steam key and download it through Steam
  14. benzo7

    benzo7 New Member

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    I'd prefer that but I have Titans so would that work?
  15. lulamae

    lulamae Well-Known Member

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    Yes. Be aware that there is a small chance that you will (temporarily) lose ownership of Titans (only have classic). If that happens, you will email support and they will fix it for you.

    Start here: https://support.planetaryannihilation.com/kb/faq.php?id=63
  16. lulamae

    lulamae Well-Known Member

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  17. benzo7

    benzo7 New Member

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    So I linked my account to steam (done it before but did it again just because) and then what? It says I still have to buy the game (Titans) (on steam).
  18. lulamae

    lulamae Well-Known Member

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    I did say that might happen. Email support@planetaryannihilation.com

    And they will make it right
  19. DeathByDenim

    DeathByDenim Post Master General

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    Oooh, respected!

    By the way, regarding funny business: the launcher is completely open-source so any funny business would have to be in plain sight. See https://github.com/DeathByDenim/PAAlternativeLauncher

    Anyway, Steam also works, so carry on. :)
    lulamae and grandhomie like this.
  20. benzo7

    benzo7 New Member

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    I've emailed them.

    Also, are there any files missing here?
    [​IMG]
    (This is before installing the game, because, you know, I can't.)

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