Discussion in 'Backers Lounge (Read-only)' started by garat, October 15, 2014.
Even for Steam buyers with an Uber account we still cannot download the art book.
Here is a quote from the op.
@jables so what is happening here. Thank you.
For kickstarter people yes, but I was asking about this for us Steam Early Access users.
Have @mkrater looking into it. Will let you know when we have a better answer (this all happened before I was at Uber, so having to dig a bit).
I have the soundtrack in there just not the artbook ^^
@mkrater Any news?
Nothing to report yet. We're still working on it. I apologize that it's taking longer to implement than the others.
Can't you just add it to our Uber account?
That's the thing, it should already be on the Uber account... We're trying to determine why there are Early Access users who are unable to view it while others can.
Not sure if this is relevant, but around late Beta (Christmas time-ish) the Artbook wasn't listed on the Steam page IIRC.
Yeah, I remember that. Someone accidentally edited the rewards page that day. They're still valid rewards though and we'll keep working to find out what's going on.
Thanks a lot <3
There had been an issue where the rewards were not visible on the My Keys page.
@rivii @Planktum - can you go to https://store.uberent.com/Account/MyKeys and let me know if you can see the art book download in "Digital Downloads"?
It still only shows the key for the soundtrack unfortunately
Same here. Only the soundtrack.
Could we please have an update! This is getting ridiculous!
It looks like this one is still being worked on with PlayFab. I apologize for the delay.
The delay is fine as long as we are updated on the matter regularly.
Yeah, that was my bad - sorry about that. Just nudge me if you think I've been quiet too long
Another week has passed whats the status? @mkrater
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