Cannot open PA

Discussion in 'Support!' started by ethanpitch, September 11, 2016.

  1. ethanpitch

    ethanpitch New Member

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    The version of this file is not compatible with the version of windows you're running Check our computer's system information tosee whether you need an x86 32 bit or x64 64 bit version of the program and then contact the software publisher. Help with this please? My game was running fine a few mins ago but now it wont open

    I can still open the game via the exe but i cant get to the uber launcher so i cant update the game
    Last edited: September 11, 2016
  2. ethanpitch

    ethanpitch New Member

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    Fixed that issue but now i have another : SSL Certificate problem verify that the CA cert is OK details error 14090086 ssl routines ssl3_GET_SERVER_CERTIFICATE:certificate verify failed
  3. cdrkf

    cdrkf Post Master General

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    Hmm I'm not sure about that one, never heard of it before. That's a bit beyond my knowledge, @DeathByDenim or @cola_colin are both more knowledgeable about such things, any thoughts guys?
  4. DeathByDenim

    DeathByDenim Post Master General

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    Might be a virusscanner of firewall interfering, or it could be a missing/corrupted PA files. So, check the list of incompatible software:
    https://wiki.palobby.com/wiki/Windows_Incompatible_Software
    (Also try the clean boot option if you have nothing from that list)

    To check the game files, verify the game cache in Steam: https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335
  5. ethanpitch

    ethanpitch New Member

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    I cannot get the game via steam The code they gave me is invalid
  6. ethanpitch

    ethanpitch New Member

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    Tried clean boot and removing all the incompatible software neither helped
  7. DeathByDenim

    DeathByDenim Post Master General

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    Ah, you still use the UberLauncher then? Can you press the [VERIFY] button multiple times there?
  8. ethanpitch

    ethanpitch New Member

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    Sometimes it doesnt let me log in somtimes it lets me currently its showing the error from the second post
    Will try it again though
  9. mikeyh

    mikeyh Post Master General

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  10. cdrkf

    cdrkf Post Master General

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  11. ethanpitch

    ethanpitch New Member

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    I've tried reinstalling PA multiple times which only lets the launcher open once and then it claims PA is a 16 bit program

    Is there any way i could move my PA Account over to steam?
  12. DeathByDenim

    DeathByDenim Post Master General

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    Have you also tried getting the latest version of the UberLauncher manually. You can download it here: https://store.uberent.com/download/pa

    And you can move over your PA account to Steam. See here: http://www.uberent.com/pa-classic/faq/ ("How Do I Convert My Game Key To A Steam Key?")
  13. ethanpitch

    ethanpitch New Member

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    I've moved my account to steam
    Thanks for the help

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