black planets

Discussion in 'Support!' started by mediados, August 7, 2014.

  1. mediados

    mediados New Member

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    in galactic war and multiplayer all the planets are black on my screen and i cant see the water too
  2. stuart98

    stuart98 Post Master General

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    They look like that initially; give them a minute and it should correct itself.

    If not, do the following:

    windows-r

    type dxdiag

    Save a text file and upload that here please.
  3. mediados

    mediados New Member

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    what do you mean with windows-r and save a text file ?
  4. stuart98

    stuart98 Post Master General

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    Press the windows and r keys simultaneously.


    Once the dxdiag is up the rest should be self explanatory.
  5. mediados

    mediados New Member

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  6. mediados

    mediados New Member

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    sorry when i am annoying you but whats a dxdiag
  7. SXX

    SXX Post Master General

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    It's special tool that collect data about your PC hardware and OS.
    If you upload this tool output we can check what cause your problem with game.

    Though problem with "black planets" is always caused by outdated graphics card drivers.
  8. cdrkf

    cdrkf Post Master General

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    First thing to check: What operating system are you using?

    i.e. are you running Windows 7, Windows 8.1, Max OSX, Linux?

    *if* your running windows, then DX-DIAG is a tool that will report your system information so we can check for possible problems.

    To get a DX-Diag report (under Windws 7), click the start button and in the "search for programmes and files" box type in 'dxdiag' and press enter...

    That will appear with the system info box. At the bottom is an option to "save all information"- click that and save the file. Then post that file on here :)
  9. Geers

    Geers Post Master General

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    What's wrong with black planets!? Planetist!

    dxdiag.gif
  10. mediados

    mediados New Member

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    ------------------
    System Information
    ------------------
    Time of this report: 8/8/2014, 14:10:00
    Machine name: PETERREMPLBAUER
    Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140330-1035)
    Language: German (Regional Setting: German)
    System Manufacturer: MEDION
    System Model: MS-7849
    BIOS: M7849W08.105
    Processor: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
    Memory: 16384MB RAM
    Available OS Memory: 16342MB RAM
    Page File: 5761MB used, 13011MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: 96 DPI (100 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.03.9600.16384 64bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: NVIDIA GeForce GTX 670
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 670
  11. cdrkf

    cdrkf Post Master General

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    Hi can you post the rest of the information after the 'Display Devices' bit... We need to see that graphics driver info (I think the size limit for a post cut some of the info off...)
  12. mediados

    mediados New Member

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    Display Devices
    ---------------
    Card name: NVIDIA GeForce GTX 670
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 670
    DAC type: Integrated RAMDAC
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_10DE&DEV_1189&SUBSYS_28461462&REV_A1
    Display Memory: 4033 MB
    Dedicated Memory: 1985 MB
    Shared Memory: 2048 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: Q24
    Monitor Id: QMX2421
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: HDMI
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver File Version: 9.18.0013.3165 (English)
    Driver Version: 9.18.13.3165
    DDI Version: 11
    Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
    Driver Model: WDDM 1.3
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Miracast: Not Supported by Graphics driver
    Hybrid Graphics GPU: Not Supported
    Power P-states: Not Supported
    Driver Attributes: Final Retail
    Driver Date/Size: 10/28/2013 13:53:08, 18199872 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71E3E-52C9-11CF-8F7B-4B081CC2C435}
    Vendor ID: 0x10DE
    Device ID: 0x1189
    SubSys ID: 0x28461462
    Revision ID: 0x00A1
    Driver Strong Name: oem29.inf:0f066de3ef58b715:Section023:9.18.13.3165:pci\ven_10de&dev_1189&subsys_28461462
    Rank Of Driver: 00DA0001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
  13. stuart98

    stuart98 Post Master General

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  14. mediados

    mediados New Member

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    ok i installed it
  15. mediados

    mediados New Member

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    what shall i do now?
  16. mediados

    mediados New Member

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    maybe i wors about steam
  17. cdrkf

    cdrkf Post Master General

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    So you've updated to latest Nvidia drivers? Good... now try the game again! Is the problem fixed?
  18. mediados

    mediados New Member

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    50% it helped so i can see the water but the planets are grey

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