If you using some anti-virus or firewall software you need to add game executable to white list, e.g if you running though Steam they're located here: Code: C:\Program Files (x86)\Steam\steamapps\common\Planetary Annihilation\bin_x64\PA.exe C:\Program Files (x86)\Steam\steamapps\common\Planetary Annihilation\bin_x86\PA.exe
So you have firewall/anti-virus installed? Which one? Can you try to completely remove it temporary and check this this helps or not?
Also can you please try to open this link? https://uberent.com/user/linksteam Is it working for you in browser? Also is there any chance you use some proxy/VPN? Is there anything especial about your network configuration?
I also have been having this problem. I have added the game exclusions to both my windows firewall and Bitdefender's game mode list of acceptable games. Both still give problem when loading the game. I have even disabled both my firewall and my anti-virus software and still the game refuses to connect. I have my Steam account and Uberent account linked and even the customer support has little input or advice at this time. Any other ideas?
Disabling of AV software usually not enough if it's blocked something. Only complete removal will tell if it's AV block something or not. Check my post prior your one, and answer on it.
Here ping domain name ec2-54-241-9-230.us-west-1.compute.amazonaws.com and see if it returns an IP address. (54.241.9.230) Then we can see if it's DNS. Instructions: 1) Press the Windows key + R 2) In RUN type cmd and then hit enter 3) Copy this into the command line: ping ec2-54-241-9-230.us-west-1.compute.amazonaws.com 4) Hit enter and it should resolve the website address to this: [54.241.9.230] Don't worry about request time out that is normal. This is due to a firewall and best practices.
The request did time out, but it resolved the correct ip. I uninstalled bitdefender and still no progress.
Still can't connect. Searched all over the forums trying various things. Still no joy. imgur.com/bC12Uzk
Same problem here. Connect linksteam is functioning, the ping cmd.exe says: packets sent=4 recieved=0 (100% lost). Any ideas?
Found the answer. Let’s try to reset WINSOCK, IPv4 TCP/IP and IPv6 TCP/IP stack. a. Click on Start and in the search box, type cmd. b. Right click on the Command Prompt, select "Run as Administrator" to open a Command Prompt. (Or start it with CTRL + SHIFT + Enter) c. At the command prompt window, type the following commands: netsh winsock reset catalog that resets WINSOCK entries to installation defaults. netsh int ipv4 reset reset.log that resets IPv4 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log resets IPv6 TCP/IP stack to installation defaults. d. Restart the computer. This solved the problem. Hope it helps you, too.
