couldn't resolve host???

Discussion in 'Support!' started by deathripper11, February 16, 2014.

  1. deathripper11

    deathripper11 New Member

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    help i cant play when i try to log in it says couldn't resolve host
  2. cola_colin

    cola_colin Moderator Alumni

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    does it tell you what host?
  3. deathripper11

    deathripper11 New Member

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    it says error connecting to ubernet couldn't resolve host uberent.com unknown error.
  4. SXX

    SXX Post Master General

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    If you using some anti-virus or firewall software you need to add game executable to white list, e.g if you running though Steam they're located here:
    Code:
    C:\Program Files (x86)\Steam\steamapps\common\Planetary Annihilation\bin_x64\PA.exe
    C:\Program Files (x86)\Steam\steamapps\common\Planetary Annihilation\bin_x86\PA.exe
  5. deathripper11

    deathripper11 New Member

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    nope didn't work
  6. SXX

    SXX Post Master General

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    So you have firewall/anti-virus installed? Which one?

    Can you try to completely remove it temporary and check this this helps or not?
  7. SXX

    SXX Post Master General

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    Also can you please try to open this link?
    https://uberent.com/user/linksteam
    Is it working for you in browser?

    Also is there any chance you use some proxy/VPN? Is there anything especial about your network configuration?
  8. megabiter

    megabiter New Member

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    I also have been having this problem. I have added the game exclusions to both my windows firewall and Bitdefender's game mode list of acceptable games. Both still give problem when loading the game. I have even disabled both my firewall and my anti-virus software and still the game refuses to connect. I have my Steam account and Uberent account linked and even the customer support has little input or advice at this time. Any other ideas?

    Attached Files:

  9. SXX

    SXX Post Master General

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    Disabling of AV software usually not enough if it's blocked something. Only complete removal will tell if it's AV block something or not.

    Check my post prior your one, and answer on it.
  10. Corang

    Corang Well-Known Member

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    It may be a DNS problem...
  11. lokiCML

    lokiCML Post Master General

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    Here ping domain name ec2-54-241-9-230.us-west-1.compute.amazonaws.com and see if it returns an IP address. (54.241.9.230) Then we can see if it's DNS.

    Instructions:
    1) Press the Windows key + R
    2) In RUN type cmd and then hit enter
    3) Copy this into the command line: ping ec2-54-241-9-230.us-west-1.compute.amazonaws.com
    4) Hit enter and it should resolve the website address to this: [54.241.9.230]
    Don't worry about request time out that is normal. This is due to a firewall and best practices.
  12. deathripper11

    deathripper11 New Member

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    yes i can log in with my browser
  13. megabiter

    megabiter New Member

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    The request did time out, but it resolved the correct ip. I uninstalled bitdefender and still no progress.
  14. megabiter

    megabiter New Member

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    Still can't connect. Searched all over the forums trying various things. Still no joy.

    imgur.com/bC12Uzk
  15. oldscouts

    oldscouts New Member

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    Same problem here. Connect linksteam is functioning, the ping cmd.exe says: packets sent=4 recieved=0 (100% lost). Any ideas?
  16. oldscouts

    oldscouts New Member

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    Found the answer.

    Let’s try to reset WINSOCK, IPv4 TCP/IP and IPv6 TCP/IP stack.

    a. Click on Start and in the search box, type cmd.
    b. Right click on the Command Prompt, select "Run as Administrator" to open a Command Prompt. (Or start it with CTRL + SHIFT + Enter)
    c. At the command prompt window, type the following commands:
    netsh winsock reset catalog that resets WINSOCK entries to installation defaults.
    netsh int ipv4 reset reset.log that resets IPv4 TCP/IP stack to installation defaults.
    netsh int ipv6 reset reset.log resets IPv6 TCP/IP stack to installation defaults.
    d. Restart the computer.

    This solved the problem. Hope it helps you, too.
    DeathByDenim and SXX like this.

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