I purchased a physical copy of the game and I'm having problems.

Discussion in 'Support!' started by stalkeru, September 13, 2014.

  1. stalkeru

    stalkeru New Member

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    Yesterday I went and bought a physical copy of PA. The booklet was pretty vague regarding the installation and had nothing at all on how or where do I enter the CD key. Plus on the disc it was written on 2 lines instead of the usual one(this might be stupid but I wanted to mention it just in case) it looks like this : xxx-xxxx-xxx(space) xxx-xxxx-xxx I tried to enter it in the website in every way I could think of but nothing worked. I also had a few problems with the site itself, it kept telling me that my account didn't exist when I tried to log in to see the FAQs, I made a second account but nothing happened there as well, so I decided to stick with the original one I have created.(Note: I don't know if its of any importance but it turns out I have created an account long ago after seeing a game related video and had forgotten about it and this is the account I am trying to activate the game on) The launcher wont accept my account as well, but I presume it's because I don't have an activated CD-key for the game. I went to the store I got it from and they they opened 2 more boxes to use their keys on my account but nothing worked. I don't really know what else to do except to write here Thanks in advance!

    P.S. I don't know if its important or not but I purchased the game from a store called Saturn in Mannheim, Germany
  2. dionytadema

    dionytadema Active Member

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  3. stalkeru

    stalkeru New Member

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    dionytadema, Yes I did and I also tried steam I tried splitting the key, writing it without dashes, writing it together but it kept saying the code was invalid, it did so with the other codes in the store. I also tried entering them in steam but still no luck.
  4. squishypon3

    squishypon3 Post Master General

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    You might want to try and talk with Uberent support about this, as it seems to be a bit more of a serious issue than we normally speak about. Click that link below "contact us", that might take you there, I can't remember the support link otherwise.
  5. squishypon3

    squishypon3 Post Master General

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  6. irollinson

    irollinson New Member

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    i am having the same issue, did you manage to sort it?
  7. mkrater

    mkrater Uber Alumni

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    I've added a FAQ page for the retail discs. Unfortunately, the codes printed on the disc were unlabeled. The first 10-digit code is your game key and the second 10-digit code should be a Commander code redeemable in the Armory in-game.
    Hope that helps!!
    breaknburn and thetrophysystem like this.
  8. BooberSmack

    BooberSmack Member

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    where do they sell these retail and how can i get these to stores in finland? :D alotta good rts players here but dont think there is advertising much here about it :D
  9. breaknburn

    breaknburn New Member

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    YOU SIR, Deserve a standing ovation. spent 40 mins and was about to take game back to store.
  10. cptconundrum

    cptconundrum Post Master General

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    She isn't a sir. :p She also doesn't work for Uber now - this thread is very old. Are they still selling these retail copies in stores?
  11. cdrkf

    cdrkf Post Master General

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    Yeah my local game store has a couple of copies of PA on the shelf still. In fact late last year I picked up the special boxed edition as needed a new mouse and was being sold off for less than the cost of the g300 gaming mouse on its own (and with a couple of skins and the art book thrown in). Bargain!
    cptconundrum likes this.

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