Unable to connect

Discussion in 'Support!' started by krynet0726, October 14, 2014.

  1. krynet0726

    krynet0726 New Member

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    Hi everybody,
    when I get in my password in the game, he did not even want to connect to playFab. Any assistance would be welcome !
  2. DeathByDenim

    DeathByDenim Post Master General

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    Firewalls! :)
    You probably have a firewall that's blocking PA. As a test, try to disable your firewall. If it works then, then it was indeed the firewall that was blocking PA. You will then need to add PA to the list of allowed applications for that particular firewall.
    mkrater likes this.
  3. krynet0726

    krynet0726 New Member

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    Exception in the firewall, opening in admin mode ... It does not change...
  4. DeathByDenim

    DeathByDenim Post Master General

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    So turning off the firewall completely as a test didn't work?
  5. krynet0726

    krynet0726 New Member

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    Nothing changes. The window "connection playFab" appears 0.1 seconds
  6. zgrssd

    zgrssd Active Member

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    Some Virus-scanners have a integrated firewall/packet filter. Try disabling those for a test and see what happens.
  7. krynet0726

    krynet0726 New Member

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    virus scanners and firewall disconnected, nothing changes...
  8. DeathByDenim

    DeathByDenim Post Master General

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    How do you launch PA? Do you use the UberLauncher? If so, does that one allow you to log in?
  9. krynet0726

    krynet0726 New Member

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    With or without the launcher, it's still the same. When I start the launcher it Started On game but it goes in the game menu (with multiplayer and solo) but when I want to connect, it does not work
  10. DeathByDenim

    DeathByDenim Post Master General

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    Ah, sorry. I meant to ask if you can log into the Launcher itself before you even press the "launch" button. Does it accept your credentials there? It kind of sounds it does from your description. If the Launcher itself does work, but the game itself does not, then it means that the game itself is being blocked by something.
  11. krynet0726

    krynet0726 New Member

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    the launcher does admit my login information ... I will try to contact the developers
  12. mkrater

    mkrater Uber Alumni

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    This sounds like something is blocking access to the game, like a firewall, antivirus, or other internet security program. What program do you use for internet security?

    Please ensure that there is no monitoring/blocking of SSL connections, ie to https://uberent.com, open ports 9000-9100 in your firewall, and "allow" uberent.com as a host.

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