UI Crash

Discussion in 'Support!' started by nevertired, September 7, 2014.

  1. nevertired

    nevertired New Member

    Messages:
    10
    Likes Received:
    1
    I have problems with the UI, after 15 minutes playtime crash the interface. i can see it, but cant interaction with this. The camera cant move, but the game continues.
    I have no Error Massage or something.

    Has anyone a suggestion for me?
    How can i fix this bug?

    PS: Sorry, my english is not so good, but i hope one understand me.

    Attached Files:

    Last edited: September 7, 2014
  2. kjotak109

    kjotak109 Well-Known Member

    Messages:
    606
    Likes Received:
    303
    Hello,

    Can you please upload your Dxdiag.txt so that I can take a look at your system specs?
  3. nevertired

    nevertired New Member

    Messages:
    10
    Likes Received:
    1
    Yes, here.

    Attached Files:

  4. kjotak109

    kjotak109 Well-Known Member

    Messages:
    606
    Likes Received:
    303
    Your AMD drivers could use an update:
    Code:
    Card name: AMD Radeon R9 200 Series
    Driver Version: 14.100.0.0
    Driver Date/Size: 4/18/2014 04:42:54, 1343272 bytes
    Here is the link to the latest beta drivers from the AMD website:
    http://support.amd.com/en-us/download/desktop?os=Windows 7 - 64

    The beta drivers are at the bottom of the page.

    And I see two instances of this:
    Code:
    Sound Tab 1: The file ctaud2k.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.
    I'll have @SXX take a look at this to see if your sound drivers are up to date. But for now, start with your graphics drivers.
  5. nevertired

    nevertired New Member

    Messages:
    10
    Likes Received:
    1
    Now crash the game without any bug report.

    And by the first retry, crushing AMD Catalyst Control Center after the loading a 3 planet map.

    Attached Files:

  6. kjotak109

    kjotak109 Well-Known Member

    Messages:
    606
    Likes Received:
    303
    I see in your PA log that you have a list of mods installed. Have you tried disabling/uninstalling them?
  7. nevertired

    nevertired New Member

    Messages:
    10
    Likes Received:
    1
    Yes, i tried. But the problem is not solved, i have the same problem.
    Is 8GB Ram not enough? Somehow I think that this trouble is connected with it, but I do not know.

    EDIT: Experiement 2, the same problem. I cant use the UI and camera, the game continues.

    Attached Files:

    Last edited: September 8, 2014
  8. SXX

    SXX Post Master General

    Messages:
    6,896
    Likes Received:
    1,812
  9. nevertired

    nevertired New Member

    Messages:
    10
    Likes Received:
    1
    beginning and max size the same?
  10. nevertired

    nevertired New Member

    Messages:
    10
    Likes Received:
    1
    problem is solved, so far no crash. But I have a second problem yet, after 20minutes playtime have i slow motion in game, 1 ingame second is 4 seconds long.
  11. cdrkf

    cdrkf Post Master General

    Messages:
    5,721
    Likes Received:
    4,793
    Hi, the 'slow motion' is caused when the server 'sim' speed is too slow. The game slows down to match the server speed. This is usually caused if very large number of units are on area patrol, or large numbers of units are getting stuck.


    Uber are looking into ways of improving these issues, in the mean time avoiding planets with trees can help.


    If you can post the game ID's (go to 'replays' and filter 'my games only' then note the numbers for the effected games) they can have a look to see specifically why your game is slowing down.
  12. nevertired

    nevertired New Member

    Messages:
    10
    Likes Received:
    1
    Okay, i understand.
    Thank all involved for your help! I hope my english was not so bad.
    cdrkf likes this.
  13. Diaboy

    Diaboy Active Member

    Messages:
    110
    Likes Received:
    63
    Bit of a thread revival, but I have suddenly started having this issue. About a minute in, the Uber bar chat window opens, and I lose the ability to do anything but zoom in and out of the game - which continues to play, just without me being able to control anything. Doesn't happen all the time, but about a third of my games today have done this.

    I run a mac - is there a dxdiag equivalent?
  14. mkrater

    mkrater Uber Alumni

    Messages:
    1,349
    Likes Received:
    1,830
    Do you use any mods?
  15. Diaboy

    Diaboy Active Member

    Messages:
    110
    Likes Received:
    63
    I do normally, but disabled them and still had the issue. I'll try removing them entirely and see if that helps.
  16. cdrkf

    cdrkf Post Master General

    Messages:
    5,721
    Likes Received:
    4,793
    You can try running game with the '--nomods' switch, rather than deleting them all...

Share This Page