Since the latest update on December 19, my game has been crashing when the round starts

Discussion in 'Support!' started by xronize, December 20, 2013.

  1. xronize

    xronize New Member

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    As the title states my PA game has been crashing since the latest update yesterday. I have never had any problems before this update. The game loads up fine, I can join lobbies, but it only crashes once every player is ready and the game starts.

    Windows says "pa.exe has stopped working" and gives me the option to close the program or search online for help:

    ss (2013-12-20 at 03.40.40).png

    Program details:
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: pa.exe
    Application Version: 0.0.0.0
    Application Timestamp: 52b23701
    Fault Module Name: atio6axx.dll
    Fault Module Version: 6.14.10.10428
    Fault Module Timestamp: 4d23e403
    Exception Code: c0000005
    Exception Offset: 0000000001046b67
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033
    Additional Information 1: ec2d
    Additional Information 2: ec2d1693259868958f8cf2a7e1369182
    Additional Information 3: fcf9
    Additional Information 4: fcf9dfb248f012c8f174216fb1dfb975

    As suggested by a uber support person I attempted to update my drivers and such according to the ubernet support faq page, to no avail.

    I really hope that someone can help me fix my Planetary Annihilation game so I can play it on my Christmas break.
  2. SXX

    SXX Post Master General

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    Can you please upload here your DxDiag.txt?
  3. xronize

    xronize New Member

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    I attached the DxDiag.txt to this post.

    Attached Files:

  4. SXX

    SXX Post Master General

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    You have outdated drivers:
    Code:
    Card name: AMD Radeon HD 6750M
    Driver Date/Size: 6/13/2011 21:34:16, 708608 bytes
    You need to install generic drivers from AMD website:
    http://support.amd.com/en-us/download/mobile?os=Windows 7 - 64
    First try to download and run "AMD Mobility Radeon™ Driver Verification Tool". If it's give you drivers to install just use them.

    If it's say that your hardware isn't compatible you need do that:
    1. Backup important information from laptop.
    2. Download and install "Latest Beta Driver" from same page.
    Usually generic drivers don't cause any problems, but I'm recommend back backups anyway.

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