Server Issues

Discussion in 'Support!' started by mikeyh, January 4, 2016.

  1. mikeyh

    mikeyh Post Master General

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    @jables

    Seems to be a lot more issues recently with the servers... were any change made in December?

    We are seeing a lot of stalls that look like network issues and some freezes most of which are fatal.

    Subjectively it seems to always be the overflow to Amazon servers... any chance they are over provisioned?

    What are you seeing in your server monitoring?
    proeleert likes this.
  2. mikeyh

    mikeyh Post Master General

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    Please report the hostname/ip, port and lobbyId (for hosts) from your logs of any games that you experience stalls or freezes (but not sim slow downs).

    Look for the following in your logs:
    • Connect to ipaddress: port
    • Connect to hostname: port
    • INFO [JS/game] coui://ui/main/game/connect_to_game/connect_to_game.js:131: starting game with lobby id: (hosts only)
    Examples
    • Connect to 174.37.76.34:9007 (Soft Layer Dallas for US Central region)
    • Connect to ec2-54-144-235-210.compute-1.amazonaws.com:9008 (us-east-1 Amazon EC2 for US Central region overflow)
    https://forums.uberent.com/threads/how-to-find-the-pa-logs-and-game-lobby-ids.69151/
    Last edited: January 4, 2016
  3. aeyther

    aeyther New Member

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    Had a match with a couple friends suddenly freeze and end tonight around midnight CST. Internet was not the problem because we were consistently talking on Ventrilo throughout the game/after.

    Here's our info from the logs:

    [22:53:52.244] INFO [JS/game] coui://ui/main/game/connect_to_game/connect_to_game.js:143: starting game with lobby id: 18124802983933991438
    [22:53:52.245] INFO resetGameStateInternal
    [22:53:52.245] INFO Mouse constraint cleared.
    [22:53:52.246] INFO ClientInterface constructed
    [22:53:52.327] INFO Connect to 174.37.76.34:9012 worked
    [22:53:52.527] INFO connection_LoginAccepted

    Thanks!
  4. Alpha2546

    Alpha2546 Post Master General

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    Played a couple of games and apart of servers dying at some point performance throughout the games was pretty good (not much stuttering). Anyways I've got some logs.

    [20:39:26.391] INFO Connect to ec2-54-75-49-101.eu-west-1.compute.amazonaws.com:9010 worked
    [20:39:42.891] INFO [JS/game] :12: lobby_id: "8840817826852003804"
    Server died after 20 minutes. Everyone got a disconnect

    [21:59:40.765] INFO Connect to ec2-54-163-92-21.compute-1.amazonaws.com:9001 worked
    [21:59:44.406] INFO [JS/game] :12: lobby_id: "13523720446846157942"
    Server dies when people haven't even spawned. Everyone got a disconnect.

    [22:08:52.312] INFO Connect to ec2-54-144-235-210.compute-1.amazonaws.com:9000 worked
    [22:08:55.375] INFO [JS/game] :12: lobby_id: "11314583141574999437"
    Stuck for a while when one of the big players died. Performance throughout the game was good until the end.

    This was with client mods but I don't think that could be an issue since everyone was experiencing it.

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