Replays and Chrono Cam Not working for me

Discussion in 'Support!' started by gameg1rl, November 12, 2014.

  1. gameg1rl

    gameg1rl Member

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    I can play the game fine, but after game when I hit chrono cam PA locks up for a long time and then disconnects. Occasionally if I walk away form the PC for an hour and come back it may be loaded.

    When I try to load replays I disconnect a large percentage of the time. The percentage increases based on the size of the replay. Games over 30 minutes hardly ever load for me. It should be noted that I am playing FFA's on my own System, using UBER servers, with a Planet of diameter 1000, 1200, or 1300.

    I recently deceased planet to 1000 and chose biome with no trees in order to decrease download times for other players and decrease lag in a long game.

    I am curious if this is an issue on my side or the servers? Is there anything I can do to increase my chances of watching the replays? Would mroe RAM help me? Is running in a HIGH resolution hurting me? In game I seem fine.


    Here are the specs on my PC.

    ------------------
    System Information
    ------------------
    Time of this report: 11/12/2014, 05:47:46
    Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_gdr.140723-2018)
    System Manufacturer: Alienware
    System Model: Area 51
    BIOS: Default System BIOS
    Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), ~2.7GHz
    Memory: 12288MB RAM
    Available OS Memory: 12278MB RAM
    Page File: 3475MB used, 21091MB available
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.03.9600.16384 64bit Unicode
    ---------------
    Display Devices
    ---------------
    Card name: NVIDIA GeForce GTX 670
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 670
    DAC type: Integrated RAMDAC
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_10DE&DEV_1189&SUBSYS_26783842&REV_A1
    Display Memory: 4033 MB
    Dedicated Memory: 1985 MB
    Shared Memory: 2048 MB
    Current Mode: 2560 x 1440 (32 bit) (59Hz)
    Monitor Name: Dell U2713H(Digital)
    Monitor Model: DELL U2713H
    Monitor Id: DELA093
    Native Mode: 2560 x 1440(p) (59.951Hz)
    Output Type: DVI
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver File Version: 9.18.0013.4465 (English)
    Driver Version: 9.18.13.4465
    DDI Version: 11
    Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
    Driver Model: WDDM 1.3
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Miracast: Not Supported
    Hybrid Graphics GPU: Not Supported
    Power P-states: Not Supported
    Driver Attributes: Final Retail
    Driver Date/Size: 11/3/2014 19:04:30, 19966344 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71E3E-52C9-11CF-834A-75061CC2C435}
    Vendor ID: 0x10DE
    Device ID: 0x1189
    SubSys ID: 0x26783842
    Revision ID: 0x00A1
    Driver Strong Name: oem52.inf:0f066de3
  2. DeathByDenim

    DeathByDenim Post Master General

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    No, you have plenty of RAM there. The only thing I notice in the above is that your drivers are slightly out of date (7 months old), so you may want to update those anyway.

    What you do mean with "locking up" though? You cannot navigate the planet anymore? Or is it just that the units are not moving, but you are still able to control the camera? PA is still responding to commands?

    Replays are LARGE, so if you internet connection isn't especially fast, you could be in for a wait. What's the speed of your internet connection?
  3. gameg1rl

    gameg1rl Member

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    internet Speed is 20 MB down 2 up.

    Nothing is happening at all and I have to wait for it to catch up to do anything. Sometimes it ends in a disconnect, sometimes it eventually comes around.
  4. DeathByDenim

    DeathByDenim Post Master General

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    Ah, sorry. I meant that while you are waiting, can you still press the arrow keys to make the planet rotate and such? It's just the units that are not moving, right?

    Well, 20MB/s should certainly be fast enough.
  5. gameg1rl

    gameg1rl Member

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    I cant do anything. The UI does not respond, I can not move anything, see anything (but a half drawn Chrono Cam sliding bar). If I click to many things I get a "Not Responding" message from windows.

    I have this behavior on two separate PCs.

    here is one of the replays I see this with: 6270713172300706785
  6. DeathByDenim

    DeathByDenim Post Master General

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    Ah, I see. Well, newer drivers seem to have fixed many problems with PA in the past, so I would start with the graphics drivers. New ones have been released just two days ago for your NVida card, see here: http://www.geforce.com/drivers

    If that doesn't solve the problem, could you upload the PA log? They can be found in "%LOCALAPPDATA%\Uber Entertainment\Planetary Annihilation\log"
    On a typical install %LOCALAPPDATA% will be "C:\Users\<username>\AppData\Local".
    You can just delete them all, then start PA, try to load the replay and get the crash. It should then have created a new logfile then.

    Does the other PC also have an NVidia card?

    (I won't be able to check your replay until after work in about five hours, but I'll let you know if it works for me or not.)
  7. DeathByDenim

    DeathByDenim Post Master General

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    Ok, I got it to load on the third attempt. The first two attempts just timed out. The third attempt worked, but it took a full two minutes to load. It worked fine for me after that though. Memory usage stayed at around 4 GB for me, so your 12 GB should be plenty.

    (Congrats on your victory by the way. :))
  8. gameg1rl

    gameg1rl Member

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    Ahh so it did fail for you too... perhaps I just have to keep trying. I play a lot of FFA and sometimes they go above 40 minutes. I love watching them after to see what happened all over but so far have not been able to load any of the more interesting matches.
  9. DeathByDenim

    DeathByDenim Post Master General

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    Yeah, from what I understand, the replay files are huge. When you request a replay, a server is start, which has to load that entire file. So that takes a while for longer games. I'm not sure why it times out so easily though. Maybe the replay servers sometimes crash? Uber probably knows. :)

    Anyway, I had no trouble with it once it loaded. So no crashes or freezes or anything. That part might be driver related. I also have an NVidia, but I run it under Linux. I've seen other (Windows) users have trouble with the ChronoCam as well, but only on Intel graphics.
  10. gameg1rl

    gameg1rl Member

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    Okay, I tried and tried and tried to load a replay I played last night that was 45 minutes long. It FINALLY worked after the 10th attempt. Not sure why I keep timing out... was no network activity, CPU usage, or RAM usage during that time. I guess I just have to be tenacious about wanting to watch it.

    I updated my video drivers on both PC did not help. We are both on NVIDIA.

    Thanks for the help!
  11. DeathByDenim

    DeathByDenim Post Master General

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    Yeah, I noticed the same. There's just an initial small download of a few KB, then nothing, then a spike again and then nothing for quite a while, which would we the time that the server itself is busy loading the replay file. That's normal, I think. What's not normal of course, is that times out so frequently.

    I've opened a bug report: PA#4234

    You are still crashing when using the ChronoCam once the replay has finally loaded though? Even with the new drivers?
  12. careyd

    careyd New Member

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    I can't get Chronocam or replays to work either. Blank screen or hang if I engage. The only way out seems to be to "End Task" pa.exe.

    It's been that way at least a week.

    Also, when I choose to view only my replays...the list is blank.
  13. gameg1rl

    gameg1rl Member

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    I have the same behavior... the blank list is something new for me... :( Just started happening.
  14. cptconundrum

    cptconundrum Post Master General

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    My chronocam has been broken for a long time as well. My UI locks up and sometimes crashes to desktop whenever I open the chronocam.
  15. cola_colin

    cola_colin Moderator Alumni

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    Can you try to debug what exactly is the step in the UI code that breaks it?
    For me it has had some very rare glitches, but it always fixed itself after less than 30 seconds of ignoring it.
  16. planktum

    planktum Post Master General

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    When I load replays, if the replay actually manages to load, only the planets load, but no units.
  17. jables

    jables Uber Employee

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    We have an issue with the current chronocam update. We are reverting back to the previous one with the next build to live (late November). This will allow you to use chronocam again, and we will get the new version fixed and rereleased in the near future.
    careyd, ViolentMind and cptconundrum like this.

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