PC Crash Report Thread

If you experience a crash for Monday Night Combat in Steam email us at support@uberent.com with the following information:

For any crash, freeze, or other fatal error we need 3 files to help diagnose the issue: A DXDIAG Report, the LAUNCH.LOG file, and the PATCH.LOG file. Heres how to find them:

DXDIAG Report

Windows XP
Press your Windows "Start" button normally found at the bottom left hand corner of the screen.
Select the"Run" option in the menu.
Type in "dxdiag" in the box and press "OK"
Select the "Save All Information" Sometimes, you will be asked if you wish to check if the drivers are "digitally signed" Should this message appear, choose "Yes"
Save the file to a place on your machine where you can easily locate it again e.g. your desktop.
Attach the file to an e-mail and send this to us.

Windows 7/Vista
Press on the "Windows Vista" button normally found at the bottom left hand corner of the screen
Select "Start Search"
Type "dxdiag" in the box and press the return/enter button on your key board.
Select the "Save All Information". Sometimes, you will be asked if you wish to check if the drivers are "digitally signed". Should this message appear, choose "Yes"
Save the file to a place on your machine where you can easily locate it again e.g. your desktop.
Attach the file to an e-mail and send this to us.

LAUNCH.LOG & PATCH.LOG

Windows XP
"c:\documents and settings\<username>\My Documents\UnrealEngine3\Hostilegame\Logs\Launch.lo g"
"c:\documents and settings\<username>\My Documents\UnrealEngine3\Hostilegame\Logs\Patch.log "
Windows Vista/7
"c:\users\<username>\Documents\My Games\UnrealEngine3\Hostilegame\Logs\Launch.log"
"c:\users\<username>\Documents\My Games\UnrealEngine3\Hostilegame\Logs\Patch.log"

Replace <username> with the Windows account name you're logged in to.

Email your files to support@uberent.com

More info about your system

Ok, a few more pieces of information will help:

1) What operating system are you running?

2) Are you running a limited user account? Does your account have
administrator privileges? (You may not know the answers to these
questions, that's ok)

3) Are you running any anti-virus or other security software? Try
disabling those before launch as we've had lots of reports of this
type of software interfering with the patching process.



Please make sure your machine meets the minspec:

OS: XP(SP3)/Vista/Windows 7
Processor: 2 GHz Processor
Memory: 1 GB RAM
Graphics: DirectX 9.0c/Shader3.0 compatible, VRAM 512 MB (NVIDIA GeForce 7800 series or ATI Radeon X1900)
DirectX: 9.0c
Hard Drive: 2 GB of free space
Sound: DirectX 9.0c compatible sound card


Known Issues

ATI based video cards will need to use driver version 10.8 for now.

Joined a server, crashed on loading screen
a couple of times

cant find the steam/windows dump and .mdmp is not allowed

Joining my (second) server(which has the 1 player freeze bug) my client now crashed several times in a row instead of freezing at the loading screen.
Before the crash crowd sounds kicked in (while migrating to Prelobby? :?: )

One of the dump files attaches below.

Terror did you join my server, seems like the same thing

Another Minidump of the same issue above from three days earlier:

happened once on yours. today it happened on another euro server think it was soul something

Yes, this is what happens when you get the "first person to join freezes/crashes server" bug.

Seconds after i run the game, my computer crashes
Happens every time.

Please post your launch log. Can be found in My Docs/MyGames/UE3/HostileGame/Logs

Here you are

Just crashed as I was joining the server "MNC Server".
There was only 1 slot free, and I had just been playing on the server (restarted my client and was re-joining)

Log+DxDiag attached

Edit:
Just happened again on a different server with 2 free slots at the time. I joined the server and it just started playing crowd noises then crashed whereas other one crashed after double clicking to join server - 2nd launch log attached

Edit2:
3rd time! This time I just finished editing a custom class then it crashed as I double clicked to join server.

I crashed when I tried to buy a turret, playing as the gunner class. Only happed once.

Building a turret.

3rd time this has happened.

Edit:

Was tank class first 2 times, support class most recent time.

Added separate files for log/dx instead of zip file.

Crashed on joining a game

Doesn't happen all the time, but it's not rare either

While taking high res screen-shots using tiled shot the game would no longer go back to main menu without crashing
Console commands used (I think its reversed order):
History[0]=fov 50
History[1]=fov 30
History[2]=toggle hud
History[3]=playersonly
History[4]=setbind f12 tiledshot 8 8
History[5]=fov 10
History[6]=fov 90
History[7]=fov 120
History[8]=toggledebugcamera
History[9]=togglehud

F9 is bound to command "playersonly" and was used as well

ScreenShots are here

crash during server browser refresh

Crashes just after I choose a class, any server including single player. Happened 4 times, freezes entire machine requiring a hard reset. Other games run fine, including L4D2.
Logs attached

I start the game through steam and i get this message: mnc.exe has encountered a problem and needs to close...

like 6-7 times i try to start it and say same thing every time

im not good with computers so i dont really know what you meen with the files you want me to upload sry

For me the game crashes occasionally during a crossfire match. Whenever the crash occurs it's always when i want to build a turret, the game freezes right after i pressed the build button and just before the turret picker screen is shown. Instead it does not show, picture freezes, to black, and the mnc.exe exception pops up and i have to close the game.

attached are all my logs and dxdiag (on 15-1 it happened 3 times)

Turret build crash fixed in next update.

Happens a couple minutes after i join a game, happens every single time.