PA Cannot resolve host unknown error.

Discussion in 'Support!' started by tatorsalad54, February 24, 2014.

  1. tatorsalad54

    tatorsalad54 New Member

    Messages:
    12
    Likes Received:
    0
    PA opens and operates fine. But trying to login into uberent and I instantaneously get the error "cannot resolve host uberent.com/unknown error"
    I have tried disabling the firewall as well as adding to the norton exceptions manually and even manually opening the port. Pinged uberent and lost 4 packets. 100% loss. Help! Really would like to get into the game. Secondary issue. After leaving the game open for 5-10 minutes I also receive the PA.exe has stopped working notification.
  2. cola_colin

    cola_colin Moderator Alumni

    Messages:
    12,074
    Likes Received:
    16,221
    Try to deinstall norton?
  3. tatorsalad54

    tatorsalad54 New Member

    Messages:
    12
    Likes Received:
    0
    I will try that next. Should that fail to resolve the issue what would the next step be? I understand this is a rare problem.
  4. cola_colin

    cola_colin Moderator Alumni

    Messages:
    12,074
    Likes Received:
    16,221
    You have to have some bad firewall/security software installed or you are using a broken dns.
  5. tatorsalad54

    tatorsalad54 New Member

    Messages:
    12
    Likes Received:
    0
    Define broken DNS?
  6. SXX

    SXX Post Master General

    Messages:
    6,896
    Likes Received:
    1,812
    Broken DNS mean game not able to get IP address for "uberent.com".

    Try to open this page:
    https://uberent.com/user/linksteam
    If it's opening and redirect you to login forum then it's not issue.
  7. tatorsalad54

    tatorsalad54 New Member

    Messages:
    12
    Likes Received:
    0
    Uninstalled norton and was also able to load that page. Still no progress. Suggestions?
  8. SXX

    SXX Post Master General

    Messages:
    6,896
    Likes Received:
    1,812
    I guess this is kind of issue when you need to contact Uber support:
    http://support.uberent.com/open.php
  9. tatorsalad54

    tatorsalad54 New Member

    Messages:
    12
    Likes Received:
    0
    I corrected the issue but not the pa.exe has stopped working notification pops up everytime I get into a game
  10. SXX

    SXX Post Master General

    Messages:
    6,896
    Likes Received:
    1,812
    Check my signature and upload your DxDiag.txt.
    Though usually it's caused by outdated video drivers.
  11. tatorsalad54

    tatorsalad54 New Member

    Messages:
    12
    Likes Received:
    0
    Check your signature? And where can I find that file.
  12. SXX

    SXX Post Master General

    Messages:
    6,896
    Likes Received:
    1,812
  13. tatorsalad54

    tatorsalad54 New Member

    Messages:
    12
    Likes Received:
    0
    Here is the DxDiag.txt

    Attached Files:

  14. SXX

    SXX Post Master General

    Messages:
    6,896
    Likes Received:
    1,812
  15. tatorsalad54

    tatorsalad54 New Member

    Messages:
    12
    Likes Received:
    0
    One is SLI enabled and one isnt.

    Attached Files:

  16. tatorsalad54

    tatorsalad54 New Member

    Messages:
    12
    Likes Received:
    0
    I read through a bunch more and it constantly states that vertex shaders are failing to load?
  17. SXX

    SXX Post Master General

    Messages:
    6,896
    Likes Received:
    1,812
    It's can't cause crash.

    May I ask you do you have any idea why you running 32-bit version of game? E.g one from "bin_x86" directory?
    Code:
    C:\Program Files (x86)\Planetary Annihilation\PA\bin_x86\
    Are you running game though Uber launcher or directly from file manager? Why?
  18. tatorsalad54

    tatorsalad54 New Member

    Messages:
    12
    Likes Received:
    0
    None of the others will connect to uberent
  19. SXX

    SXX Post Master General

    Messages:
    6,896
    Likes Received:
    1,812
    It's not fix for your problem with connection. 32-bit build have memory limitation of 2GB by default and it's will crash after it's met limit. Here is more details on that:
    http://steamcommunity.com/app/233250/discussions/2/648816742979172000/

    Obviously you can patch "bin_x86/PA.exe" with 4GB patch, but then it's will be limited to use ~4GB RAM.
  20. tatorsalad54

    tatorsalad54 New Member

    Messages:
    12
    Likes Received:
    0
    Ok so I reinstalled the steam version of PA from scratch. Gave every executable file full firewall permissions, even the coherentUI exe for all locations. Set every exe to run as administrator, and still get the cannot resolve host error. I ran steam in offline mode and it showed te connecting screen indefinitely till the game crashed. I'm running out of ideas on my end. I uninstalled all antivirus software and disabled all windows firewalls and possible user controlled interventions with its connections and didn't get anywhere with that either. Ugh. I just want to play the game.

Share This Page