Never ending "Generating Planets"

Discussion in 'Support!' started by apkjeremyk, December 3, 2013.

  1. apkjeremyk

    apkjeremyk New Member

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    I can't get into a game no matter how long I wait. It sits here at "Generating Planets" with the loading animation and never loads. I can talk to people, but can't get into the game. The game prior to this I was able to finally load however I had no commander to use..

    Operating System: Windows 8.1 Pro with Media Center 64-bit (6.3, Build 9600) (9600.winblue_gdr.131006-1505)
    Language: English (Regional Setting: English)
    System Manufacturer: System manufacturer
    System Model: System Product Name
    BIOS: BIOS Date: 05/10/13 10:47:43 Ver: 20.03
    Processor: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
    Memory: 8192MB RAM
    Available OS Memory: 8136MB RAM
    Page File: 6625MB used, 3900MB available
    DirectX Version: DirectX 11
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.03.9600.16384 64bit Unicode


    ---------------
    Display Devices
    ---------------
    Card name: NVIDIA GeForce GTX 580
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 580
    DAC type: Integrated RAMDAC
    Device Type: Full Device
    Display Memory: 4042 MB
    Dedicated Memory: 1482 MB
    Shared Memory: 2559 MB
    Current Mode: 1920 x 1200 (32 bit) (59Hz)
    Monitor Name: SyncMaster T240,SyncMaster Magic T240(Digital)
    Monitor Model: SyncMaster
    Monitor Id: SAM0422
    Native Mode: 1920 x 1200(p) (59.950Hz)
    Output Type: DVI
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver File Version: 9.18.0013.3182 (English)
    Driver Version: 9.18.13.3182
    DDI Version: 11
    Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
    Driver Model: WDDM 1.3
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Miracast: Not Supported
    Hybrid Graphics GPU: Not Supported
    Power P-states: Not Supported
    Driver Attributes: Final Retail
    Driver Date/Size: 11/14/2013 06:55:24, 18208624 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Vendor ID: 0x10DE
    Device ID: 0x1080
    SubSys ID: 0x83BB1043
    Revision ID: 0x00A1
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
  2. SXX

    SXX Post Master General

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    Do you running game though Steam?

    If yes, can you try non-Steam version though Uber launcher?
    https://store.uberent.com/Download/Install?titleId=4
  3. Timevans999

    Timevans999 Active Member

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    Whats your speedtest score?
  4. drz1

    drz1 Post Master General

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    The commander being absent is probably because, by the time you had finished loading, the game had started you automatically. There is a time limit to picking your spot, and it seems that you not actually being in the game doesn't change that :p
    So if you fix the loading issue, the commander issue will sort itself out.

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