missing graphics (units, buildings, etc)

Discussion in 'Support!' started by kaitax, July 30, 2013.

  1. kaitax

    kaitax New Member

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    Greetings everyone.
    I just got the PA alpha and wanted to play it.
    However, I found that the units and buildings would show for me. All I see moveing around are blue squares on the ground and when I move far away I can see the icons. but otherwise I see only the plate surface with threes, mountains and metal.
    I even see the units shoot or build, but the units and buildings themselves are all as if tehy were fully invisible.

    Could anyone help me please? ><
  2. SXX

    SXX Post Master General

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    Last edited: July 30, 2013
  3. smallcpu

    smallcpu Active Member

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    Upgrade your graphic cards drivers.

    The game depends on some very new tech that even a year old driver doesn't necessarly have.

    If you done this and it still doesn't work, upload your dxdiag.
  4. kaitax

    kaitax New Member

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    I'm afraid that I am not very experianced wiht PC files and thus ahve no idea where to find that dxdiag.txt ><
    Maybe if you guys could tell me where to find it, or what it is?

    @ sxx
    I've tryed to update my drivers.
    But I always get teh message that teh drivers beeing istalled are not validated for this PC.
    The same message apreads when I try ot install the one you gave me.
    (the one you gave me had a "Vista" name. I have windows 7 thought... maybe that's the problem?)

    And, I already found the http://www.intel.com/p/en_US/support/detect?iid=dc_iduu site, but whenever I want to run the system check it tells me
    "The Intel Driver Update Utility installation failed.
    Possible web browser compatiblity, firewall, or installation issue detected.
    Select OK to troubleshoot issue."
    I tryed to run it both on firefox and internet explorere. same result at both places.
  5. SXX

    SXX Post Master General

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    Check my signature.
    ↓↓↓↓↓↓↓↓↓
  6. kaitax

    kaitax New Member

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    oh... *feels stupid*
    Sorry sxx :oops:

    There you go:

    Attached Files:

  7. SXX

    SXX Post Master General

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    Some weird problem I'm never encountered before. There is explanation of this error:
    http://www.intel.com/support/graphics/sb/CS-022355.htm
    For some reason your computer manufacturer won't allow you to update graphics drivers directly.

    There is workaround for this, but It's theoretically can break your system. So first I check what hardware you have and then try to find out.
  8. kaitax

    kaitax New Member

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    Ok.
    Thanks for your help already ^^
  9. SXX

    SXX Post Master General

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    It's okay, not everybody are computer specialists. ;)

    Okay there is good news, you not only have Intel HD card, but also have much more powerful discrete graphics card:
    But you drivers outdated:
    Grab new one here:
    http://support.amd.com/us/gpudownload/w ... n7-64.aspx
  10. kaitax

    kaitax New Member

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    I know^^ That's why I'm so glad that you help me ^^

    I've already grabbed that one and tryed to install it...
    That's the messge I get when I start it:
    "AMD catalyst mobility can not be downloaded due to incompatible hardware / software on your computer. The version graphic adapter is not supported. Please contact the manufacturer to obtain a driver update."

    Doesn't sound good ><

    BTW
    I checked the HP updater site http://www8.hp.com/us/en/support.html because of
    Now I found this: http://h10025.www1.hp.com/ewfrf/wc/soft ... g=en&cc=us
    followed by http://h20614.www2.hp.com/ediags/gmd/GM ... uct=442998 when I click "scan now"
    Shoudl I install that?
  11. SXX

    SXX Post Master General

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    I can't see anything on this page, but yes, try to install latest graphics drive HP give you. And after reboot upload your DxDiag again, because we need to see what version it's installed for you.

    Also can you please post here what exactly laptop model you have?
    There should be some identification info on bottom of notebook.

    DxDiag contain this info:
    But it's not full model number.
    Last edited: July 30, 2013
  12. kaitax

    kaitax New Member

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    Will do^^
    Thanks for you help so far.
    I'll have ot go away for a longer while thought ><
    Will you still be around in like 4 or 5 hours?

    If not could you help me again tomarrow if PA still doesn't work properly for me?
  13. SXX

    SXX Post Master General

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    You can post here when you have time, i'm track all threads on this forum.

    PA not working for you because your graphics card driver is outdated. You need way to update it to latest version, it's only way you can fix your problem.
  14. kaitax

    kaitax New Member

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    I know I can :D
    I'ts just much better when you know that there is someone helping you, right now at the very same time ;)

    hmmm... I'm inexperianced with serching for updates for graphic cards ><
    But good that I know what is the matter now^^
    Thanks XD
  15. SXX

    SXX Post Master General

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    Anyway please post your notebook model, then I'll try to find out is there anything special with it's drivers or you can just bypass this warnings messages and install driver from AMD website.
  16. kaitax

    kaitax New Member

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    I got a HP Pavilion dv6

    I hope that helps
  17. SXX

    SXX Post Master General

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    Can you please check exact model of notebook? It's should looks like that:
    As you see it's very different model numbers :(
  18. kaitax

    kaitax New Member

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    I have a HP Pavilion dv6 3134sz if I'm not mistaken...
  19. SXX

    SXX Post Master General

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    Yep, only very outdated drivers is here:
    http://h10025.www1.hp.com/ewfrf/wc/soft ... 26185#N489
    The problem is you have switchable graphics and if you install non-manufacturer driver it's probably can break your system completely. So before you do anything else backup all important information to external storage (USB flash drive or USB HDD).

    Anyway you need some qualified help, e.g friend who work with computers. ;)

    PS: I give you this link before:
    http://support.amd.com/us/gpudownload/w ... n7-64.aspx
    Have you tried to run "AMD Mobility Radeon™ Driver Verification Tool" or "Latest Beta Driver"? If you tried verification tool try beta driver.
  20. kaitax

    kaitax New Member

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    I had tryed the AMD Mobility Radeon.
    Now I tryed the latest beta driver, and that one I could install^^

    Attached Files:

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