melodic freeze

Discussion in 'Support!' started by ace902902, December 12, 2014.

  1. ace902902

    ace902902 Active Member

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    just played a game. as soon as i loaded back into the main menu, the game completely froze up, none of the buttons reacting. just he game music playing.
  2. DeathByDenim

    DeathByDenim Post Master General

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    What OS are you using? If you are using Windows, can you post your DxDiag.txt (press <Win>+R, type "dxdiag", press "Save All Information..." and upload here). If you are using Mac or Linux, what graphics card do you use, which driver versions and how much memory do you have?
  3. ace902902

    ace902902 Active Member

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    Windows. Nvidia740. 8gigs ram.
  4. ace902902

    ace902902 Active Member

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    here it is

    Attached Files:

  5. DeathByDenim

    DeathByDenim Post Master General

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    Nice, thanks!
    Ok, two things first. The drivers for you Intel card and the drivers for your NVidia are a bit outdated, so you would do well to update those and there is a high probability that will fix things for you.

    For Intel, you can get them here:
    https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24348
    Try the .exe first. If it complains about not being validated, you need to download the .zip and follow the instructions outlined here:
    http://steamcommunity.com/app/233250/discussions/2/558749190911446231/

    For NVidia, you can get them here:
    http://www.nvidia.com/Download/index.aspx?lang=en-us
    ace902902 likes this.
  6. ace902902

    ace902902 Active Member

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    all is fixed. thank you
    DeathByDenim likes this.

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