Linking Steam to PlayFab Can Lose Titans Ownership

Discussion in 'Support!' started by mikeyh, December 23, 2015.

  1. mikeyh

    mikeyh Post Master General

    Messages:
    1,882
    Likes Received:
    1,535
    @jables

    It seems when you link a titans steam account to a forum account you can lose ownership of Titans:
    PA launches with the Titans splash screen then immediately reverts to classic.

    Here's what the content APIs return:
    • api.content.ownsTitans() : false
    • api.content.usingTitans() : false
    • api.content.activeContent() : ""
    • api.content.active() : ""
    • api.content.getInfo( 'PAExpansion1' ) : Object {owned: false, description: "Titans"}
    • api.content.unlocked() : []
    The unlucky person who just tried linking and lost Titans is:
    • linked uberId: 4355567143050166973
    • original steam uberId: 6910298851739957392
    Last edited: May 22, 2016
  2. jables

    jables Uber Employee

    Messages:
    812
    Likes Received:
    5,537
    Last edited by a moderator: August 23, 2018
  3. mikeyh

    mikeyh Post Master General

    Messages:
    1,882
    Likes Received:
    1,535
    Last edited by a moderator: August 23, 2018
  4. mikeyh

    mikeyh Post Master General

    Messages:
    1,882
    Likes Received:
    1,535
    They were linking a steam account to an older pre-Titans forum account so they could use PA Chat via https://palobby.com/chat/
  5. DeathByDenim

    DeathByDenim Post Master General

    Messages:
    4,325
    Likes Received:
    2,118
    Yeah, I've seen a lot of these as well. At least five that I can remember on this forum alone, but probably quite a few more. I do always tell them to mail support@planetaryannihilation.com of course, which gets it fixed. There is definitely something iffy about the linking process though.

    EDIT: support@planetaryannihilation.com
    Last edited by a moderator: August 23, 2018
    Nicb1 likes this.
  6. onesho1

    onesho1 New Member

    Messages:
    7
    Likes Received:
    1
    I am having this problem. Exactly this has happened to me. I will email them
  7. sazh97

    sazh97 New Member

    Messages:
    1
    Likes Received:
    0
    Ive already emailed support and I have already been effected by this issue
  8. notahax

    notahax New Member

    Messages:
    1
    Likes Received:
    0
    Yeah, I guess I'm one of the unlucky ones, my game is now reverted to the original version. Just contacted support to see if they can resolve this issue.
  9. bdgza

    bdgza New Member

    Messages:
    1
    Likes Received:
    0
    I just followed the instructions to link my steam key to Uber and lost Titans.
  10. adriana123

    adriana123 New Member

    Messages:
    21
    Likes Received:
    1
    its happpening to me too luckily the community is always ready to help
  11. mikeyh

    mikeyh Post Master General

    Messages:
    1,882
    Likes Received:
    1,535
  12. Vusa

    Vusa New Member

    Messages:
    3
    Likes Received:
    0
    @jables @DeathByDenim Hi,

    I have the exact same problem so I emailed support but I have heard nothing back, sent yesterday but I understand it can take some time to respond to email. Anyway I also created a support ticket but I got this email in response.

    "We are currently closed for the holidays and will be back in the office on January 4th, 2016. We will respond to your tickets once we are open again.

    Follow the link below to check the status of the ticket #688898."

    Is there anything that I can do? As the date is currently 15/03/2016 so 3 months after they were meant to open

    https://forums.uberent.com/threads/...out-games-down-earlier-on.71504/#post-1126520

    Edit : Tis Fixed
    Last edited: March 15, 2016
  13. argishti

    argishti New Member

    Messages:
    1
    Likes Received:
    0
    I have the same issue . Still no answer from the support :'( i wantee to play so much any uber support people available not to help ?
  14. DeathByDenim

    DeathByDenim Post Master General

    Messages:
    4,325
    Likes Received:
    2,118
    When did you send your request to them?
  15. mikeyh

    mikeyh Post Master General

    Messages:
    1,882
    Likes Received:
    1,535
  16. legoboz72

    legoboz72 New Member

    Messages:
    2
    Likes Received:
    0
    Guys, whatever you do, DO NOT link your Steam account with Uberent! I did it and I lost PA: Titans...my game has been set back to classic for some reason...I hope there will be a fix for this soon :(
  17. DeathByDenim

    DeathByDenim Post Master General

    Messages:
    4,325
    Likes Received:
    2,118
    I assume you already did, but you contacted support@planetaryannihilation.com to get Titans back, right?

    By the way, which link did you use to link Steam and Uber? The one with the titleid=4 in it?

    EDIT: support@planetaryannihilation.com
    Last edited by a moderator: August 23, 2018
  18. endawmyke

    endawmyke New Member

    Messages:
    2
    Likes Received:
    0
    this just happened to me :( I tried launching titans through steam and it reverts to classic

    I just opened a ticket a while ago as well. I really hope i can get this resolved

    and for reference, I used the link without the titleid=4 in it
  19. endawmyke

    endawmyke New Member

    Messages:
    2
    Likes Received:
    0
    Ok, so support responded to my ticket and they were very quick about it :) they asked, for either my SteamID or ubernet login name and then replied that they deployed the fix to my account and when i booted up titans it was all good again. It seems to be that contacting support is the only way to fix the problem, but once you do it's a quick process.

    But I bumped into another problem. using my steam name as my display name became unavailable, so I reopened the ticket and I'm now waiting for a response.
  20. looopy542

    looopy542 New Member

    Messages:
    1
    Likes Received:
    0
    its been 3.5 days since i contacted support,
    apparently they're contacting an external vendor which is delaying the the fixing of the problem.
    is there any other possible way?


    also the account system with uber is very weird
    I had to make a new account just to post this

    my support ticket
    #598498

Share This Page