Help with cancelling a preorder?

Discussion in 'Planetary Annihilation General Discussion' started by ashua666, May 18, 2013.

  1. ashua666

    ashua666 New Member

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    Hi, I've sent a couple of emails about this today but I haven't received a response; not yet at least.

    I already have preordered the game and accidentally purchased yet another copy. This wasn't intentional. I was actually trying to find out if any contract had been made between me and Uber Entertainment because I wanted to cancel the preorder I had already made.

    I was wondering if anybody had any experience with this or could give me any helpful information? I know it's a slightly odd situation because most preorders are paid for on delivery of the good rather than prior to release.

    I'm pretty sure I'm covered under the UK's consumer law, because I haven't actually received any goods, plus as far as I can tell Uber have taken money from me without making a formal contract. If anybody has any useful information or experience with this topic, please reply.

    If there's a dev reading this, please understand that I'm only posting because I'm a little desperate. The purchase was accidental. I know that on US time you guys should be in the office now and it's been several hours and nobody's contacted me back yet.
  2. KNight

    KNight Post Master General

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    Don't Cross Post, it's not usually well received.

    If you aren't getting any emails back, it's possible you messed up the Address, best bet would be to PM Garat.

    Mike
  3. ashua666

    ashua666 New Member

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    Thank you for the reply, I wasn't sure which of the forums was best so I thought I'd just try both.
  4. Spinewire

    Spinewire Member

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    just buy another monitor and play it in stereo

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