Help!I can`t play the game

Discussion in 'Support!' started by saqib126, March 3, 2014.

  1. saqib126

    saqib126 New Member

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    So I am fine all the way to the loading screen that loads planets then it flashes some of the in game ui for less than a second then, it crashes. Any solutions?
  2. nixtempestas

    nixtempestas Post Master General

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    can you upload your dxdiag.txt so we can see what kind of system you have?
  3. saqib126

    saqib126 New Member

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    there is the file

    Attached Files:

  4. ooshr32

    ooshr32 Active Member

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  5. SXX

    SXX Post Master General

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    @ooshr32 already answered you about Intel drivers update, follow it. There is also Nvidia graphics card in your system and it's have outdated drivers too:
    Code:
    Name: NVIDIA GeForce GT 635M 
    5/12/2013 14:42:27
    You need to download and install latest drivers from Nvidia website:
    http://www.nvidia.com/download/driverResults.aspx/73216/en-us

    As you see your laptop have two graphics cards: integrated one that slower and high performance Nvidia. By default game is running on Intel HD that have outdated drivers and this is why game crash. After you update drivers I recommend you to to configure your drivers to run game on Nvidia graphics card. Check "Laptops and hybrid graphics" section here for more details:
    http://steamcommunity.com/app/233250/discussions/2/864980278116578701/

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