Game won't start.

Discussion in 'Support!' started by Teewan, February 21, 2014.

  1. Teewan

    Teewan New Member

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    So I've just downloaded Planetary Annihilation, but it doesn't seem to work (properly). I've checked other threads and contacted support from both Steam and UberEnt, but no solution yet.

    I try to start it up from Steam and it will go to 'preparing for launch' but then does nothing. When I try to start it from the standalone nothing happens aswell. I hoped someone new what to do or had similar problems.
    I've added my DxDiag as what was advised by support but nothing seemed to wrong with that.

    Also I coulnd't find any crash files either.

    Can anyone help? Please :3?

    I don't want to have to refund this game and it seems really worthwhile.

    Attached Files:

  2. SXX

    SXX Post Master General

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    Can you please open directory where non-Stream version installed, then open "PA" sub-directory, then "bin_x64" and start PA.exe from here? Is there some error appear if executable started this way?

    Also can you please check this how-to and upload your log file (if you have one of course)?
    http://steamcommunity.com/app/233250/discussions/2/648814845443326834/
  3. Teewan

    Teewan New Member

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    I've done as you said but still nothing happens, or well, my cursor shows it's loading but nothing else. After a few seconds everything is as it was and my cursor isn't showing any loading anymore.

    Where could I find the log file?
    SXX likes this.
  4. SXX

    SXX Post Master General

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    Check link I posted, it's how-to that explain how you can get log file.
  5. paulusss

    paulusss Active Member

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    Try to install the game again from scrap, and i believe there is a newer driver for your graphics card. Couldn't find anything else in your dxdiag. Alles zou moeten werken ^^
  6. Teewan

    Teewan New Member

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    There was nothing among it of that kind, but I've only gotten the game to start about 4 times, after which it 'crashed' after about 10 minutes.
  7. Teewan

    Teewan New Member

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    @paulusss
    I've updated my drivers last wednesday, is there a new version after that?
  8. Clopse

    Clopse Post Master General

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    Try this:

    1 - install AMD_Catalyst_13.6_Beta2 and reboot
    2 - delete all *d3dx*.dll files from windows\system32 and windows\SysWOW64
    3 - install directX Jun2010
    4 - launch the game from steam
  9. paulusss

    paulusss Active Member

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    Hmmm yeah there is a beta but that shouldn't matter, never mind that.

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