Game won't start

Discussion in 'Planetary Annihilation General Discussion' started by itsmobydick, December 4, 2013.

  1. itsmobydick

    itsmobydick New Member

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    Hi there
    I just bought PA but it won't start. I attached my DxDiag.
    I appreciate your help.

    Attached Files:

  2. thetrophysystem

    thetrophysystem Post Master General

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    Nice computer. I am looking at it, i'd recommend double checking drivers, audio and video, and version of directx and .net framework. Those aren't by my observations yet, just what usually helps.

    EDIT: The video seems fairly recent but there is a single newer version and a very recent new beta version of the drivers. Tried those?

    Also, the sound driver, its generic and from August. If it is the driver, I doubt it is though, then its more likely audio.

    Also, go to the GeForce Experience control window, and there should be an option to force threading. Select it, it helps the game, although never heard anything about it stopping it from running.
    Last edited: December 4, 2013
  3. itsmobydick

    itsmobydick New Member

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    I already tried with the most recent beta graphics driver from nvidia but thanks. I also tried to find newer sound drivers but I couldn't find any on Acers support page maybe you could help.
    thanks again for the help sofar.
  4. thetrophysystem

    thetrophysystem Post Master General

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    https://forums.uberent.com/threads/game-crashes-when-i-hit-play.54002/

    Following that thread, try the DirectX link. Then, down a few more posts, follow the instructions for including a crash log.

    It more than likely isn't the same exact problem you are having there, but the same steps troubleshoot it. Someone said he was missing font files, that's highly unlikely here.

    However, it doesn't hurt to also try running on Steam and Standalone, and to re-install the game.

    Sorry for so many trial and error steps.
  5. itsmobydick

    itsmobydick New Member

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    i can't follow the link I get an error because I don't have permission.
  6. DeadStretch

    DeadStretch Post Master General

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    Log out of the forums then back in. It should recognize your permission afterwards.
  7. itsmobydick

    itsmobydick New Member

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    I tried that and still have an error
  8. tatsujb

    tatsujb Post Master General

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    you're on steam version yea?

    go to uberent end re-click the link to link your steam account to your uberent acount again
    https://uberent.com/user/LinkSteam

    (unless you don't have PA on steam in which case don't do it)
  9. mkrater

    mkrater Uber Alumni

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    It's ok to link accounts even if you don't have PA - we also have SMNC on Steam :D

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