Game crashes to desktop about 5 minutes into playing

Discussion in 'Support!' started by ajgajg1134, May 20, 2021.

  1. ajgajg1134

    ajgajg1134 New Member

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    I was playing multiplayer with a friend and after about 5 minutes the game crashed to my desktop. No alert or warning message was given. I was able to restart the program and rejoin, but then got the same crash after another 5 minutes or so.

    I've just updated my NVIDIA drivers and confirmed I'm on the latest. I then verified my steam game files integrity and those were fine too.

    Checking the windows event viewer shows the event for the game crashing:
    Faulting application name: pa.exe, version: 1.0.11.5626, time stamp: 0x608225d2
    Faulting module name: nvoglv64.dll, version: 27.21.14.6647, time stamp: 0x609cb993
    Exception code: 0xc0000409
    Fault offset: 0x00000000011bca69
    Faulting process id: 0x12d4
    Faulting application start time: 0x01d74d04d3f57da0
    Faulting application path: F:\SteamSSDLibrary\steamapps\common\Planetary Annihilation Titans\bin_x64\pa.exe
    Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_b5c7e9f1cc7d29c6\nvoglv64.dll
    Report Id: ec5b0ad1-8804-490c-abee-34203e5c7d15


    As well as an error from the OPEN GL driver that might be related?
    The description for Event ID 1 from source NVIDIA OpenGL Driver cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event:

    Unable to recover from a kernel exception. The application must close.



    Error code: 3 (subcode 7)
    (pid=4820 tid=17852 pa.exe 64bit)

    Visit http://www.nvidia.com/page/support.html for more information.

    The message resource is present but the message was not found in the message table



    I've attached my dxdiag output, logs and the .dmp files. (DELETED for personal info)

    Thanks for any help :)
    Last edited: May 20, 2021
  2. lulamae

    lulamae Planetary Moderator

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    Please delete your attached files as they may contain personal information. Instead, open a new support ticket at https://support.planetaryannihilation.com/ and and attach your files there.

    Meanwhile, the following links may help:
    General Troubleshooting - https://planetaryannihilation.com/support/troubleshooting/
    Windows Troubleshooting - https://planetaryannihilation.com/support/windows/

    Oh, and make sure you use the Game Ready GPU driver, not the Studio version

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