Crashes when joining game

Discussion in 'Support!' started by lasuti, February 23, 2014.

  1. lasuti

    lasuti New Member

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    I just got PA through Steam and I have not been able to play a game yet. I'm trying to play against 1 AI and after clicking ready PA crashes.
    Info:
    AMD X2 3Ghz
    4GB RAM
    Windows 7 64bit
    ATI Radeon HD 4600 (just updated drivers)
    Directx 11
    No issues in dxdiag
    Last edited: February 23, 2014
  2. Geers

    Geers Post Master General

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    Try opening the exe directly and not through steam.
    Last edited: February 23, 2014
  3. maxpowerz

    maxpowerz Post Master General

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    Can you please attach your DxDiag.txt here to a post..
  4. SXX

    SXX Post Master General

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    There is known problem that AMD legacy driver installer do not replace old drivers properly.
    Try to remove existing drivers though "Windows Control Panel" and then retry installation of latest drivers from AMD website:
    http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows 7 - 64

    If this not help check my signature and upload your DxDiag.txt
  5. lasuti

    lasuti New Member

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    Here is the DXDiag.

    Attached Files:

  6. maxpowerz

    maxpowerz Post Master General

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    i think SXX is right about your driver not updating properly, your DxDiag.txt still says your driver is from 2011...

    Driver Date/Size: 4/20/2011 01:07:48, 795648 bytes

    Try SXX's way of uninstall driver from control panel, maybe even in device manager too..

    Then install the latest legacy driver from ATI's site.
  7. zweistein000

    zweistein000 Post Master General

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    With 4 gigs of ram, my guess would be that oyu were trying to join a game with too many planets. Aslo one of the planets (I'm guessing it's desert, but not sure) has that bug that eaths ungodly amounts of memory. Yesterday I was tryiing to figure out which one (My game kept locking up when I created a system with one of each planets) and after the thitd attempt not only did my game crash, but a firend that was playing a game at the exect moment mine froze said that the server also crashed. Might be just a coincidence, but it might also be that one of the planets eats too much RAM. On the other it might also be the eliptical orbits. I was testing those out.
  8. SXX

    SXX Post Master General

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    64-bit games do not crash with out of memory. If there not enough RAM it's will start swapping on HDD (into virtual memory / paging file).
  9. zweistein000

    zweistein000 Post Master General

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    Yea true to that, but that takes so much time the game appears to freeze. It's true I can even load up a 9 planet system, but the load time is 15-20 minutes so it might as well be considered a freeze. But in the event of that planet like I said - my friend reported a server crash at the exect moment my pc locked up.
  10. SXX

    SXX Post Master General

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    I guess UberNet backend have self-protection mechanism that terminate game servers with abusive memory usage.
    Each instance run 8 game servers so I mostly sure there is some memory limit per game server.
    Last edited: February 24, 2014
  11. lasuti

    lasuti New Member

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    I'm only loading the Beta System with 2 planets
  12. lasuti

    lasuti New Member

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    I've tried this, but get the same result.
  13. lasuti

    lasuti New Member

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    It creates a dump file in %TEMP% with the following:

    Dump Summary
    ------------
    Dump File: f5eeaf19-9c98-4cb8-99dd-de5d2b4632be.dmp : C:\Users\Troy\AppData\Local\Temp\f5eeaf19-9c98-4cb8-99dd-de5d2b4632be.dmp
    Last Write Time: 2/24/2014 9:59:07 PM
    Process Name: PA.exe : C:\Program Files (x86)\Steam\steamapps\common\Planetary Annihilation\bin_x64\PA.exe
    Process Architecture: x64
    Exception Code: 0xC0000005
    Exception Information: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
    Heap Information: Not Present

    System Information
    ------------------
    OS Version: 6.1.7601
    CLR Version(s):

    Modules
    -------
    Module Name Module Path Module Version
    ----------- ----------- --------------
    PA.exe C:\Program Files (x86)\Steam\steamapps\common\Planetary Annihilation\bin_x64\PA.exe 0.0.0.0
  14. Geers

    Geers Post Master General

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    Sounds like the game is trying to read/write from a restricted drive. Not entirely sure though. I'm probably wrong.

    See if any of these help.
  15. SXX

    SXX Post Master General

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    You still using drivers from 2011?
    Code:
    Card name: ATI Radeon HD 4600 Series
    Driver Date/Size: 4/20/2011 01:07:48, 795648 bytes
    @maxpowerz posted solution already. You need to remove existing "ATI/AMD Catalyst" though Windows Control Panel and then retry installation of drivers from AMD website.
    Last edited: February 25, 2014
  16. lasuti

    lasuti New Member

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    I've done this twice and I always get the same driver back, it is an old card.
  17. lasuti

    lasuti New Member

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    It seems to be a memory problem when the memory gets up to around 4GB it crashes. Sometimes it gets further in depending on memory usage. If I turn the settings down to low I can start a game.
  18. SXX

    SXX Post Master General

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    Try to remove "AMD Catalyst", then go to "Device Manager" and uninstall driver from here as well.
    Then use driver installer and it's will install proper drivers. I can give you guarantee that latest legacy driver (from April of 2013) will work on your graphics card.

    You can also try to use this tool for driver removal:
    http://forums.guru3d.com/showthread.php?t=379505

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