Crash when starting up launcher.

Discussion in 'Support!' started by megalex2014, September 8, 2015.

  1. megalex2014

    megalex2014 New Member

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    So, I found this game like a year ago, or when it was still in beta, and I absolutely loved it, I then got bored after a while and uninstalled it. But recently, I saw the new update and wanted to play it again. But, every time I try to open the PAlauncher, it always crashes. I managed to find the log for it:
    [10:16:44.000] INFO Log file C:\Users\[user]\AppData\Local\Uber Entertainment\UberLauncher\UberLauncherLog.txt opened
    [10:16:51.630] INFO HAL initializing...
    [10:16:51.630] INFO OpenGL Vendor: ATI Technologies Inc.
    [10:16:51.630] INFO OpenGL Renderer: AMD Radeon HD 6310 Graphics
    [10:16:51.630] INFO OpenGL Version: 4.1.10600 Compatibility Profile Context
    [10:16:51.630] INFO OpenGL Shader Language Version: 4.10
    [10:16:51.630] INFO Gamma correct pipeline enabled.
    [10:16:51.630] INFO Ranged mapping enabled.
    [10:16:51.630] INFO Advanced instancing enabled.
    [10:16:51.630] INFO Advanced shader models enabled.
    [10:16:51.630] INFO Buffer textures enabled.
    [10:16:51.630] INFO 4.1.10600 Compatibility Profile Context
    [10:16:51.677] INFO Failed to load effect file /shaders/post.json
    [10:16:51.677] INFO Failed to load effect file /shaders/content.json
    [10:16:51.677] INFO Failed to load effect file /shaders/impostors.json
    [10:16:51.677] INFO Loading effects from file /shaders/misc.json
    [10:16:51.503] INFO Failed to load effect file /shaders/particle.json
    [10:16:51.503] INFO Failed to load effect file /shaders/scene.json
    [10:16:51.503] INFO Failed to load effect file /shaders/vtex.json
    [10:16:51.503] INFO Coherent content root: "coui://ui/"
    [10:16:51.503] INFO Coherent host dir: "C:\\Users\\[user]\\AppData\\Local\\Uber Entertainment\\UberLauncher\\host"
    [10:16:51.503] INFO Coherent local store: "C:\\Users\\[user]\\AppData\\Local\\Uber Entertainment\\UberLauncher\\localstore"
    [10:16:55.029] ERROR Host has failed to start.
    [10:16:55.029] INFO [COUI] Starting process ""C:\Users\[user]\AppData\Local\Uber Entertainment\UberLauncher\host\CoherentUI_Host.exe" --coherent-options=host-07f2e02e-c05a-4555-97d3-99dc3c5bb923" failed with error code 2

    So, is there a way to solve this? Any help to get the game again would be very helpful to me, thanks in advance.
  2. DeathByDenim

    DeathByDenim Post Master General

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    Try downloading the new one from here: https://store.uberent.com/download/pa
  3. megalex2014

    megalex2014 New Member

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    Nope:
    [15:33:05.000] INFO Log file C:\Users\[user]\AppData\Local\Uber Entertainment\UberLauncher\UberLauncherLog.txt opened
    [15:33:14.033] INFO HAL initializing...
    [15:33:14.033] INFO OpenGL Vendor: ATI Technologies Inc.
    [15:33:14.033] INFO OpenGL Renderer: AMD Radeon HD 6310 Graphics
    [15:33:14.033] INFO OpenGL Version: 4.1.10600 Compatibility Profile Context
    [15:33:14.033] INFO OpenGL Shader Language Version: 4.10
    [15:33:14.033] INFO Gamma correct pipeline enabled.
    [15:33:14.033] INFO Ranged mapping enabled.
    [15:33:14.033] INFO Advanced instancing enabled.
    [15:33:14.033] INFO Advanced shader models enabled.
    [15:33:14.033] INFO Buffer textures enabled.
    [15:33:14.033] INFO 4.1.10600 Compatibility Profile Context
    [15:33:14.080] INFO Failed to load effect file /shaders/post.json
    [15:33:14.080] INFO Failed to load effect file /shaders/content.json
    [15:33:14.080] INFO Failed to load effect file /shaders/impostors.json
    [15:33:14.080] INFO Loading effects from file /shaders/misc.json
    [15:33:15.016] INFO Failed to load effect file /shaders/particle.json
    [15:33:15.016] INFO Failed to load effect file /shaders/scene.json
    [15:33:15.016] INFO Failed to load effect file /shaders/vtex.json
    [15:33:15.016] INFO Coherent content root: "coui://ui/"
    [15:33:15.016] INFO Coherent host dir: "C:\\Users\\[user]\\AppData\\Local\\Uber Entertainment\\UberLauncher\\host"
    [15:33:15.016] INFO Coherent local store: "C:\\Users\\[user]\\AppData\\Local\\Uber Entertainment\\UberLauncher\\localstore"
    [15:33:17.246] ERROR Host has failed to start.
    [15:33:17.246] INFO [COUI] Starting process ""C:\Users\[user]\AppData\Local\Uber Entertainment\UberLauncher\host\CoherentUI_Host.exe" --coherent-options=host-cd611e98-9c3c-43e9-a29a-974aa5f3eabf" failed with error code 2

    To make things easier, my comp is 4GB, but I managed to play it before I uninstalled it.
  4. DeathByDenim

    DeathByDenim Post Master General

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    Well, that's weird then. Could you post a DxDiag.txt? You can make one by pressing <WinKey>+R, typing "dxdiag", and pressing "Save All Information...". Upload the resulting file here using the "Upload a File" button on this forum.
  5. megalex2014

    megalex2014 New Member

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    Here:

    Attached Files:

  6. DeathByDenim

    DeathByDenim Post Master General

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    There seems to be something wrong with your graphics drivers there. All of the field are empty. That's not right.

    Can you try downloading the drivers again from http://support.amd.com/en-us/download/desktop?os=Windows 7 - 64 ?
    Before you install those, can you first uninstall any Catalyst software as well as any AMD stuff related to graphics? Then reboot your computer and only then install the freshly downloaded drivers. You may need to reboot again afterwards.

    If the launcher still doesn't work then, could you make a new DxDiag.txt and post it here to see if the reinstall at least corrected the DxDiag information?
  7. megalex2014

    megalex2014 New Member

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    I don't know if that helped with anything or not, but the PALauncher still won't work:
    [17:36:26.000] INFO Log file C:\Users\[user]\AppData\Local\Uber Entertainment\UberLauncher\UberLauncherLog.txt opened

    I've got the updated DXDiag here, hope it helps.

    Attached Files:

  8. DeathByDenim

    DeathByDenim Post Master General

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    Nope, it seemed that didn't help. The field are still blank. This is probably the cause:
    You might want to check your system files with the sfc tool that comes with Windows. Instructions are here: https://support.microsoft.com/en-us/kb/929833

    In the mean time, you can use my alternative launcher which will at least be able to download the PA files for you without crashing. You can get it here: https://forums.uberent.com/threads/alternative-pa-launcher.68233/
  9. megalex2014

    megalex2014 New Member

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    Okay then, thx for the alternate, I'll try checking my system and hopefully fix it. Again, thx.

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