Crash Report, mid-game

Discussion in 'Support!' started by tcv, October 10, 2015.

  1. tcv

    tcv New Member

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    Crash occurred mid-game. 1 planet with 4 satellite planets. After two nukes dropped, I was dropping units from a unit cannon on the planet when it crashed before they hit the ground.

    Attached is the following file:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_pa.exe_34e5dc9ce271788c82a629fe2ed65f93fc947c2_0f476827_cab_4c4f9318\Report.wer
    C:\Users\%USERNAME%\AppData\Local\Uber Entertainment\Planetary Annihilation\log\PA-2015-10-10_094702.txt

    Opening the following file simply has "unknown" in it:
    C:\Users\%USERNAME%\AppData\Local\Uber Entertainment\Planetary Annihilation\crash_reason

    ===================================================================================================================
    Faulting application name: pa.exe, version: 0.0.0.0, time stamp: 0x5600522c
    Faulting module name: pa.exe, version: 0.0.0.0, time stamp: 0x5600522c
    Exception code: 0xc0000005
    Fault offset: 0x00000000005c7e20
    Faulting process id: 0x7b8c
    Faulting application start time: 0x01d103622457f1cc
    Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Planetary Annihilation Titans\bin_x64\pa.exe
    Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\Planetary Annihilation Titans\bin_x64\pa.exe
    Report Id: 6b04b86d-6271-4cf1-b336-27d2727fc06b
    Faulting package full name:
    Faulting package-relative application ID:

    ===================================================================================================================

    Fault bucket 116032968964, type 5
    Event Name: BEX64
    Response: Not available
    Cab Id: 116001667866

    Problem signature:
    P1: pa.exe
    P2: 0.0.0.0
    P3: 5600522c
    P4: pa.exe
    P5: 0.0.0.0
    P6: 5600522c
    P7: 00000000005c7e20
    P8: c0000005
    P9: 0000000000000008
    P10:

    Attached files:
    C:\Users\%USERNAME%\AppData\Local\Temp\WER79C3.tmp.WERInternalMetadata.xml
    C:\Users\%USERNAME%\AppData\Local\Temp\WER855D.tmp.appcompat.txt
    triagedump.dmp
    C:\Users\%USERNAME%\AppData\Local\Temp\WER8659.tmp.WERDataCollectionFailure.txt

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_pa.exe_34e5dc9ce271788c82a629fe2ed65f93fc947c2_0f476827_cab_4c4f9318

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 6b04b86d-6271-4cf1-b336-27d2727fc06b
    Report Status: 8
    Hashed bucket: a7a680d4417dc1c01cf3251c78e8e84c

    Attached Files:

  2. DeathByDenim

    DeathByDenim Post Master General

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    Does this happen often?

    Also, can you post a DxDiag.txt? You can make one by pressing <WinKey>+R, typing "dxdiag", and pressing "Save All Information...".
  3. tcv

    tcv New Member

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    No, it doesn't happen often. Across the 20-ish hours I've played Titans in the past week or so, I've only had a few issues, and I don't recall previously having a mid-game issue.

    Attached Files:

  4. DeathByDenim

    DeathByDenim Post Master General

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    Yeah, that looks ok with the exception maybe of the amount of virtual memory. Especially considering that you are actually below the minimum system requirements for PA: Titans, which is 8 GB of RAM and you only have 6 GB.

    So try increasing the amount of virtual memory. Instructions (sadly only for Win7, but should be similar for Win10) are here: http://windows.microsoft.com/en-us/windows/change-virtual-memory-size
    Try to make it at least 16 GB or so.
  5. tcv

    tcv New Member

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    Good catch! Time to upgrade the RAM, it was a good 6+ year run... Off to Newegg for 3x4GB.

    Thanks for your help!
  6. DeathByDenim

    DeathByDenim Post Master General

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    Sure that will help of course. :)
    You may still want to try the virtual memory thing to save money. Unless you were going to upgrade anyway.

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