Cannot connect to Playfab

Discussion in 'Support!' started by sirsausage, September 30, 2015.

  1. sirsausage

    sirsausage New Member

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    When opening Planetary Annihilation Titans it does not seem to connect to playfab. It says "connecting to playfab" for about a 30 seconds then goes to the home screen, yet with greyed out buttons and "offline" in the lower right hand corner. This only started happening last night.

    I have tried:
    Opening PA.exe and entering my playfab details manually
    disabling firewalls
    clean boot
    verify game cache in steam

    Nothing seems to work :(. I have searched these forums and other websites with no solution. Does anyone know of anything else I can try?
  2. DeathByDenim

    DeathByDenim Post Master General

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    It's usually the firewall, but you already disabled that. Other candidates are virus scanners and ad blockers. The latter is sometimes a problem because PA's UI is based on the Chrome browser.

    Failing that, can you upload the latest PA log? You can find those here:
    Windows: %LOCALAPPDATA%\Uber Entertainment\Planetary Annihilation\log
    OSX: ~/Library/Application Support/Uber Entertainment/Planetary Annihilation/log
    Linux: ~/.local/Uber Entertainment/Planetary Annihilation/log
  3. sirsausage

    sirsausage New Member

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    Okay so it randomly started working again just now. This is annoying because I did nothing extra...so unfortunately I cant help the next people that come across this issue :(.

    It wasn't able to connect for 1.5 days with no explanation.
    Thanks for your help anyway :)

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