AppCrash when downloading 71544

Discussion in 'Support!' started by flintsteel7, September 4, 2014.

  1. flintsteel7

    flintsteel7 New Member

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    Hello, I just bought the game but when I try to download the stable build 71544 via UberLauncher, it consistently crashes while downloading patch 144. Here is the error message, and attached is my DxDiag.txt

    Problem Event Name: APPCRASH
    Application Name: UberLauncher.exe
    Application Version: 0.0.0.0
    Application Timestamp: 53bb3657
    Fault Module Name: UberLauncher.exe
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 53bb3657
    Exception Code: 80000003
    Exception Offset: 0004ab6a
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    I tried running UberLauncher as Administrator, and that didn't help.
    It also crashed if I tried downloading build 71609.

    Thank you for your help.

    Attached Files:

  2. kjotak109

    kjotak109 Well-Known Member

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    Hello,

    Your AMD driver is outdated:
    Code:
    Card name: AMD Radeon HD 7700 Series
    Driver Version: 14.100.0.0
    Driver Date/Size: 4/17/2014 19:42:54, 1343272 bytes
    The download link to the newest beta driver is here:
    http://support.amd.com/en-us/download/desktop?os=Windows 7 - 64

    Scroll down to the bottom of the page to find it.
  3. flintsteel7

    flintsteel7 New Member

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    I updated the AMD driver, as you said, but the UberLauncher is still crashing in the same way.

    Here's the new DxDiag and the UberLauncherLog

    Attached Files:

  4. garat

    garat Cat Herder Uber Alumni

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    This is not a driver issue, I'm pretty sure - or if it is, it may be an AMD specific driver issue:

    Do you have admin privileges?
    Is this a machine you commonly game on? (As in, do you have all the standard stuff installed, like DirectX, etc)
    What directory did you install to?
  5. flintsteel7

    flintsteel7 New Member

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    Yes, I have admin priveleges, and have checked the "run as administrator" box on the properties of UberLauncher.

    I do a fair amount of gaming on this PC:
    • Mass Effect 1 & 2
    • Minecraft
    • Kerbal Space Program
    • Farming Simulator 2013
    • Skyrim
    • War Thunder
    • Star Trek Online
    • FEZ
    • FTL
    • Age of Empires 1, 2, & 3
    The above games all run just dandy.
    I keep my system updated through Windows Update, so I'm pretty sure I have the latest DirectX

    I installed PA under S:\Program Files\Planetary Annihilation
  6. kjotak109

    kjotak109 Well-Known Member

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    S: Drive? I think the best directory would be C:\Program Files(x86)\Uber Entertainment\Planetary Annihilation\ for non-Steam players using a 64 bit setup.
  7. sturm375

    sturm375 New Member

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    Getting the same issue. Updater gets to nearly 1 GB then I see the Data go backwards about 100 MB then I get a stop error from windows.

    Like the poster above, I also am installing NOT on "C" Drive. I keep that drive strictly for system stuff.

    J:\Planetary Annihilation

    Is this going to be another game that I bought and can't install because it HAS to be installed onto "C" drive? I have boycotted UbiSoft for many years due to this issue in a past game.

    Attached Files:

  8. japporo

    japporo Active Member

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    Shouldn't be. I have PA on the D:\ drive and it works just fine.
  9. flintsteel7

    flintsteel7 New Member

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    Ok, the game is working for me now with build 71673!

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