Alpha and Delta commander lost !

Discussion in 'Support!' started by anth0x, February 28, 2014.

  1. anth0x

    anth0x New Member

    Messages:
    6
    Likes Received:
    0
    Hi guys,

    I have buy the game in november 2013 whit the 90$ offer (-50% on humble store, i'm french) when the game was released on Steam.

    I played long time whit Alpha and Delta commander, and now whit this "gamma" update, i lost all my commander, i can't select alpha, delta or the "progenitor", i can just use the "theta" commander (finally playable whit this update) and the standard others commander's, i think it's a dat bug...

    Maybe i should to call the support or another issue ? :(
  2. lokiCML

    lokiCML Post Master General

    Messages:
    1,973
    Likes Received:
    953
    They're currently having some difficulties with that.;)
  3. anth0x

    anth0x New Member

    Messages:
    6
    Likes Received:
    0
    Oh... ok, just waiting for a patch fix now, thank !
  4. anth0x

    anth0x New Member

    Messages:
    6
    Likes Received:
    0
    I see the last week multiple little update of the game but the problem not solved.

    Developer say when he fix the problem on Steam ?
  5. SXX

    SXX Post Master General

    Messages:
    6,896
    Likes Received:
    1,812
  6. anth0x

    anth0x New Member

    Messages:
    6
    Likes Received:
    0
    What the **** ?

    I pay the game 60€ (~90$) during the beta (correspondig to the galactic offer edition, not avaible now) on the humble store the november 16 2013... same saying on my first post, during the beta i can play whit the Alpha and Delta commander.

    I do not have either the beta badge and other rewards i'm supposed to have..

    So, it's a scam ? a tempory bug or dev is just a ******* joker ?

    I pay 90$, i just want my rewards back !:mad:
  7. BradNicholson

    BradNicholson Uber Employee Uber Alumni

    Messages:
    1,073
    Likes Received:
    4,589
    Rest assured that we're aware of this problem and actively working on a solution, my man.
  8. stonewood1612

    stonewood1612 Well-Known Member

    Messages:
    726
    Likes Received:
    417
    60€ is not 90$ believe it or not. Alpha and Progenitor commanders were available for alpha backers, not beta.

    You will get the beta badge.

    All comms were available for anyone during beta.

    You're not alone, I don't have my alpha badge nor the two comms yet and I paid for the galactic edition. The delta is for cosmic edition (above $200) owners or $ 90+ KS backers.
  9. mkrater

    mkrater Uber Alumni

    Messages:
    1,349
    Likes Received:
    1,830
    When the game was in Alpha and Beta, we allowed access to all the Commanders. Now that we are in Gamma, access is restricted based on what was purchased for the account. If there are any questions regarding what Commanders are on your account, please submit a request to Support on http://support.uberent.com/ or email support@uberent.com.
  10. Quitch

    Quitch Post Master General

    Messages:
    5,885
    Likes Received:
    6,045
    This is incorrect, the Progenitor was for $50+ backers

    https://forums.uberent.com/threads/...n-the-armory-sic-where-did-my-delta-go.57407/
  11. stonewood1612

    stonewood1612 Well-Known Member

    Messages:
    726
    Likes Received:
    417
  12. anth0x

    anth0x New Member

    Messages:
    6
    Likes Received:
    0
    ***.xe.com/en/currencyconverter/convert/?Amount=60&From=EUR&To=USD

    Currency change all time, in november 2013 -> 60€ ~ 90$.

    And in november 2013 (when i buy the game) the humble store offer corresponding of the galactic edition (respect to the price), i can't buy on the official website because i like play on Steam, and the humble store make a reduced price to -50%.
  13. stonewood1612

    stonewood1612 Well-Known Member

    Messages:
    726
    Likes Received:
    417
    That's true, 60€ is about 90$ raw, but the businessmen are jerks. I paid 65€ when the game was $70 (late alpha, august).

    The galactic edition was available until september 2013. I'm very sorry to tell you, but you don't have it.

    Where are you from? because were I live, the additional taxes on exchanging to USD are pretty high.
  14. anth0x

    anth0x New Member

    Messages:
    6
    Likes Received:
    0
    I live in France, so i'm owned ? ******* scam...
  15. Quitch

    Quitch Post Master General

    Messages:
    5,885
    Likes Received:
    6,045
    No, the thread I linked clearly states that the amount only matter for backers which the thread also clearly stated means Kickstarter backers, and all backers paid in US dollars. How much you spend elsewhere is irrelevant.

Share This Page