1v1 ranked - match making error

Discussion in 'Support!' started by Taenorn, November 20, 2018.

  1. Taenorn

    Taenorn New Member

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    Dear Lula Mae!

    As you requested - attaching here all the files

    i cant upload the server file so i will place google drive link with it if you dont mind (wrote in steam)

    Thank you very much!

    Attached Files:

  2. Taenorn

    Taenorn New Member

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    adding more files from other PC with the same issue

    tq

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  3. lulamae

    lulamae Well-Known Member

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    Can you post a client log from a session that gives that error? It will be in the format of:

    PA-YYYY-MM-DD_HHMMSS.txt

    And for me located in

    C:\Users\[USER-NAME]\AppData\Local\Uber Entertainment\Planetary Annihilation\log
  4. lulamae

    lulamae Well-Known Member

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  5. Taenorn

    Taenorn New Member

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    Yes it is rly old.

    But 5 days ago everything was good
    And even now i can launch everything exept ranked

    Attached Files:

  6. Taenorn

    Taenorn New Member

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    i will download and refresh drivers in couple of minutes)

    please stand by :)
  7. Taenorn

    Taenorn New Member

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    Dear Lula Mae!

    Intel tells me that my drivers are the latest version (i actually think that they do not produce drivers fro such a trash anymore :)
    Nbidia has told the same
    AMD - i dont have any their devices
  8. lulamae

    lulamae Well-Known Member

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    Please download and install the latest available versions anyway for both the Intel & Nvidia drivers.

    The reason I ask is both the Client log and the DxDiag file indicate that your GT 720 GPU is using driver 376.54 and the most recent version is 416.94 and it was released just 7 days ago.
    This driver also applies to the GTX 660 in your other machine.
  9. lulamae

    lulamae Well-Known Member

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    Taenorn,

    When was the last time you could play a ranked game?
    Last edited: November 20, 2018
  10. Taenorn

    Taenorn New Member

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    5-7 days ago

    i tryed download from laptop but not from PC.
    Maybe from PC it will be better

    But I guess if problem could't be in drivers otherwise i could not enter the game at all, not only ranked
  11. lulamae

    lulamae Well-Known Member

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    I'm not saying that the drivers *are* the problem, but outdated drivers often cause other issues with the game. So I just want you to avoid any additional problems.
  12. Taenorn

    Taenorn New Member

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    i will try to reinstall now
    hope it will works
  13. Taenorn

    Taenorn New Member

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    as I understand from the Internet - under the latest build of Windows 10, this driver is not yet suitable. Unfortunately
    Last edited: November 20, 2018
  14. lulamae

    lulamae Well-Known Member

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    Yeah, the internet has been saying that about all of the Nvidia drivers for years.
    It is working OK on my Win 10 machine.
    If it fails to update for you, there is a likely solution for that too.
  15. lulamae

    lulamae Well-Known Member

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    Close out Steam, and try running the PA.EXE file directly.
    It will be in one of these paths, depending on when the game was installed

    C:\Games\steamapps\common\Planetary Annihilation Titans
    C:\Games\Planetary Annihilation\Planetary Annihilation



    I also noticed that when your matchmaking failed, your log recorded the following error:

    "WARNING:dns_config_service_win.cc(623)] Failed to read DnsConfig"

    Which suggests a local issue

    From non-PA sources I have seen recommendations to flush your DNS cache.
    But I'll leave it to you to get the procedure from a source you trust.
  16. Taenorn

    Taenorn New Member

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    I've managed to reinstall grafic drivers and flush the DNS but unfortunatelly the cituation didnt changed(
  17. Taenorn

    Taenorn New Member

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    did not helped
  18. lulamae

    lulamae Well-Known Member

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  19. Taenorn

    Taenorn New Member

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    The Thing is that windows is totally clean. There is nothing to uninstall, there isn't even antivirus installed. And the second laptop the windows version is more older but the issue is the same.
    And if there was a issue in some software installed - i couldn't start the game at all, but the thing is in ranked.

    I also don't know what to do.
    But let's consider that you helped me :)

    Maybe it's because i'm from Russia and after some time it will be fixed automatically.
    Anyway thank you for cooperation)
  20. mwreynolds

    mwreynolds Well-Known Member

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