Launcher Instant Crash

Discussion in 'Support!' started by marchos, September 3, 2014.

  1. marchos

    marchos New Member

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    Hello

    I bought PA with Kickstarter. I tried it at the time a little during the Beta and tried it again only now. I download again and install again the launcher but .... the launcher instant crash when i launch it.
    My drivers graphics and directX are up to date. Tried some base compatibility issue (admin rights, launch as Wx).

    It is exactly the same problem here : https://forums.uberent.com/threads/launcher-instant-crash-first-install.63460/

    The dxdiag is in attachment.

    In advance thank you for the help.

    Marchocias

    Attached Files:

  2. marchos

    marchos New Member

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    And here the game comes out today, i participate to kickstarter, i bought it more expansive and .... i can't play with it :(
    The launcher is always invisible when i launch it :'(
  3. Clopse

    Clopse Post Master General

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    Have you tried using steam?
  4. marchos

    marchos New Member

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    dont buy it on Steam but on Kickstarter in march 2013. Is it possible to link my order id to Steam Platform and play with Steam ??
  5. clasm

    clasm New Member

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    Is there a way to get the game on steam even though you got it through the kickstarter? If so, where can I find my steam key, because I seem to be having the same issue with Uberlauncher and PA.exe crashing on startup.

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  6. kjotak109

    kjotak109 Well-Known Member

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    You can use the convert key function, but right now, I think it's broken and you have to contact support through support@uberent.com in order to convert the kickstarter key.

    Also, your AMD card's drivers are over five years old :eek::
    Code:
    Card name: ATI FireGL V7600
    Driver Version: 8.632.1.2000
    Driver Date/Size: 8/18/2009 02:15:58, 4059648 bytes
    The driver in this link is from 2012, but it's the latest one the AMD site has:
    http://support.amd.com/en-us/download/workstation/previous/detail?os=Windows 7 - 64&rev=8.911.3.4

    You may want to upgrade the video card as this card has only 505MB of display memory and 2GB or more VRAM is highly recommended.
  7. clasm

    clasm New Member

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    Have you tried using steam?[/QUOTE]

    Is there a way to get the game on steam even though you got it through the kickstarter? If so, where can I find my steam key, because I seem to be having the same issue with Uberlauncher and PA.exe crashing on startup.[/QUOTE]

    You may want to upgrade the video card as this card has only 505MB of display memory and 2GB or more VRAM is highly recommended.[/QUOTE]

    Thanks for the prompt reply! At least the launcher works now, will update when PA launches. I originally tried updating the drivers two different ways (Autodetect and manually searching through Amd drivers on their site) but both times I either got the message that they were the most updated(one from 2009!) or it outright wouldn't detect the card at all. I'll probably make the switch to Nvidia if I still can't get it to work.

    Edit: PA seems to be working just fine now, thanks for the help. Why does AMD make it so difficult to get anything done with their graphics cards!?
    Last edited: September 6, 2014
  8. MidnightGank

    MidnightGank New Member

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    i cannot run my PA, this is my dxdiag file, can someone please help, add me on steam if you can name: MidnightGank

    Attached Files:

  9. kjotak109

    kjotak109 Well-Known Member

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    Hello,

    Your Intel drivers could use an update:
    Code:
    Card name: Mobile Intel(R) HD Graphics
    Driver Version: 8.810.4.5000
    Driver Date/Size: 1/8/2011 13:42:10, 7457280 bytes
    These are mobile Intel drivers, so I'll page @SXX to this thread to see what drivers would work best with your laptop.
  10. SXX

    SXX Post Master General

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    Tagging now working again! Great! ;)

    @kjotak109.
  11. MidnightGank

    MidnightGank New Member

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    thank you very much! i would really like to play this game!
  12. marchos

    marchos New Member

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    Ok i tried all what you advise but for me the launcher stay still invisible :'(
  13. thetrophysystem

    thetrophysystem Post Master General

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    Message support@uberent.com with your forum account name. They will generate you a steam key, so you can use this on steam.

    It doesn't matter which you bought it on, it works for the other basically.
  14. marchos

    marchos New Member

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    Already done... no response from Uber
  15. cdrkf

    cdrkf Post Master General

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    They are in USA so you probably wont get a response until later today. Looking at your DXDIAG your driver is out of date (April 18th) so go to www.amd.com and download the latest driver and try that. Also ensure you have all your windows updates installed as that can cause a problem.
  16. marchos

    marchos New Member

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    I download the latest drivers for my card AMD the last week.... so, i think my drivers are up to date ??
  17. cdrkf

    cdrkf Post Master General

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    Latest drivers (stable) are 14.4 (yours were 14.1) and there is also the beta 14.7 drivers available which might be worth a try.

    http://support.amd.com/en-us/download/desktop?os=Windows 7 - 64
  18. marchos

    marchos New Member

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    Ok i have now this drivers and the launcher always stay invisible.
    It would have been incense if it would have been work, this drivers have only few days difference.... Uber doesn't be so crazy all the same...
    i never seen that for a new game.....it's mad
  19. cdrkf

    cdrkf Post Master General

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    Hi Marchos, I downloaded and installed the launcher myself on a machine I've never run it on before and it's working fine for me. There is somethign strange going on :( The need for up to date drivers is a separate issue- PA uses OpenGL which isn't used often so there are more bugs in the drivers (which AMD and Nvidia are busy fixing due to SteamOS amongst other things) so the drivers need to be really up to date to get all the latest fixes. Most games on Windows use Direct X which tends to be more stable (edit: the launcher does use some bits from Direct X which is why we suggested you updated it)- however PA can't use that as it is designed to also run on Linux and Mac OS.

    I don't understand why the launcher won't show up for you, I think you need some help from Uber. I'll page Mkrater for you and hopefully Uber will get back to you later today when they're in...

    Mkrater, any chance you could help with this one as I've run out of ideas?!
  20. marchos

    marchos New Member

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    Thank you very much for your help cdrkf. I understand better the problem.
    Indeed it seems there are a problem with DirectX and the launcher but it's hard to desintall DirectX11 on Win7 to install again DirectX9.

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