Installer isn't working on new PC!!

Discussion in 'Support!' started by itsme25, August 8, 2014.

  1. itsme25

    itsme25 New Member

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    Just got a new PC with windows 7 directx 11 8 GB of RAM an i7-4770 processor and a geforce 630 graphics card. I went to get the game again and the installer sits in the task bar not doing anything.
  2. kjotak109

    kjotak109 Well-Known Member

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    Hello,

    Can you please post your Dxdiag on the forums? It would be nice to know if your OS is 32 or 64 bit and if your drivers are up to date.

    Let me get @SXX over here...
  3. SXX

    SXX Post Master General

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    Download this package:
    http://www.microsoft.com/en-us/download/details.aspx?id=8109
    Then run it, extract to accessible directory, open this directory, find and run "DXSETUP.exe" installer.
    After installation finished try to run launcher once again.
  4. itsme25

    itsme25 New Member

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    Oh yea forgot to say it's a 64 bit system. Here's the DxDiag I ran one this morning in an attempt to make sure I had everything up to date. It came Wednesday so all I did was download updates and reinstall some of my games and tried PA again Thursday morning when I got off work. Blizzard, Steam and Origin games went on with no problems.

    Attached Files:

  5. itsme25

    itsme25 New Member

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    Thx SXX you fixed me. I got an error the first time I ran the DXsetup at the very end. I couldn't find the file so I just reinstalled it and ran again and it worked and now I'm back in PA!!! Thx a bunch.
    kjotak109 and cdrkf like this.
  6. Alpha2546

    Alpha2546 Post Master General

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    They should add this package to the installer.
    kjotak109 likes this.

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