08/07/2014 1:27 pm Hello dear support! Can I change the commander spawn to the old animation? Whit the new animation my game is crashing. --------------------------------- My System Information: Processor: Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz (4 CPUs), ~2.7GHz Memory: 6144MB RAM DirectX Version: DirectX 11 Display Devices: ASUS EAH5770 Series Display Memory: 3823 MB --------------------------------------------------------- 08/07/2014 2:13 pm Michelle Krater Hi, Thank you for your email. Please post this issue in our Forums for the Devs to review If there are any questions, please feel free to contact us anytime. Thanks!
Hello, Can you please post your Dxdiag on the forums? It would be helpful to know what your OS is and if all of the drivers are up to date. How to get Dxdiag: 1) Click the Start button, then click Run. Type "dxdiag" without quotes. 2) Click "Save All Information" and save to desktop as a text file. 3) Post back with the attached file. But from what other members reported, this type of crash is only caused by outdated graphics drivers.
I attached the full dxdiag.txt ------------------ System Information ------------------ Time of this report: 8/7/2014, 22:23:10 Machine name: 2S0M31-PC Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110228-1616) Language: Hungarian (Regional Setting: Hungarian) System Manufacturer: System manufacturer System Model: System Product Name BIOS: BIOS Date: 11/23/09 17:18:32 Ver: 08.00.15 Processor: Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz (4 CPUs), ~2.7GHz Memory: 6144MB RAM Available OS Memory: 6136MB RAM Page File: 2198MB used, 10069MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 32bit Unicode --------------- Display Devices --------------- Card name: ASUS EAH5770 Series Manufacturer: ATI Technologies Inc. Chip type: ATI display adapter (0x68B8) DAC type: Internal DAC(400MHz) Device Key: Enum\PCI\VEN_1002&DEV_68B8&SUBSYS_03441043&REV_00 Display Memory: 3823 MB Dedicated Memory: 1012 MB Shared Memory: 2811 MB Current Mode: 1280 x 960 (32 bit) (60Hz) Monitor Name: Általános PnP képernyő Monitor Model: SyncMaster Monitor Id: SAM03EC Native Mode: 1680 x 1050(p) (59.954Hz) Output Type: DVI Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll Driver File Version: 8.17.0010.1083 (English) Driver Version: 8.861.0.0 DDI Version: 11 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 5/25/2011 00:06:38, 811008 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a Device Identifier: {D7B71EE2-2BF8-11CF-C877-4E23BEC2C535} Vendor ID: 0x1002 Device ID: 0x68B8 SubSys ID: 0x03441043 Revision ID: 0x0000 -------------- System Devices -------------- Name: Intel(R) processor DMI - D131 Device ID: PCI\VEN_8086&DEV_D131&SUBSYS_83831043&REV_11\3&11583659&0&00 Driver: n/a Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34 Device ID: PCI\VEN_8086&DEV_3B34&SUBSYS_83831043&REV_05\3&11583659&0&E8 Driver: n/a Name: VIA 1394 OHCI szabványnak megfelelő állomásvezérlő Device ID: PCI\VEN_1106&DEV_3044&SUBSYS_81FE1043&REV_C0\4&2D87D632&0&18F0 Driver: n/a Name: High Definition Audio hangvezérlő Device ID: PCI\VEN_1002&DEV_AA58&SUBSYS_AA581043&REV_00\4&113C73B2&0&0118 Driver: n/a Name: Intel(R) processor Miscellaneous Registers - D158 Device ID: PCI\VEN_8086&DEV_D158&SUBSYS_00000000&REV_11\3&11583659&0&43 Driver: n/a Name: High Definition Audio hangvezérlő Device ID: PCI\VEN_8086&DEV_3B56&SUBSYS_83D01043&REV_05\3&11583659&0&D8 Driver: n/a Name: Intel(R) 5 Series/3400 Series Chipset Family SMBus Controller - 3B30 Device ID: PCI\VEN_8086&DEV_3B30&SUBSYS_83831043&REV_05\3&11583659&0&FB Driver: n/a Name: Realtek PCIe GBE Family Controller Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_83A31043&REV_03\4&1069D437&0&00E4 Driver: n/a Name: ASUS EAH5770 Series Device ID: PCI\VEN_1002&DEV_68B8&SUBSYS_03441043&REV_00\4&113C73B2&0&0018 Driver: n/a Name: Intel(R) processor System Control and Status Registers - D157 Device ID: PCI\VEN_8086&DEV_D157&SUBSYS_00830043&REV_11\3&11583659&0&42 Driver: n/a Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 8 - 3B50 Device ID: PCI\VEN_8086&DEV_3B50&SUBSYS_83831043&REV_05\3&11583659&0&E7 Driver: n/a Name: Intel(R) 5 Series/3400 Series Chipset Family 2 port Serial ATA Storage Controller - 3B26 Device ID: PCI\VEN_8086&DEV_3B26&SUBSYS_83831043&REV_05\3&11583659&0&FD Driver: n/a Name: PCI szabványos PCI-PCI híd Device ID: PCI\VEN_10B5&DEV_8608&SUBSYS_860810B5&REV_BA\5&3B5A4771&0&4800E0 Driver: n/a Name: Intel(R) processor Semaphore and Scratchpad Registers - D156 Device ID: PCI\VEN_8086&DEV_D156&SUBSYS_00830043&REV_11\3&11583659&0&41 Driver: n/a Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 7 - 3B4E Device ID: PCI\VEN_8086&DEV_3B4E&SUBSYS_83831043&REV_05\3&11583659&0&E6 Driver: n/a
Please update your graphics card's drivers, they're from 2011 (!). Here's the link to the latest HD 5770-compatible, Win7 64bit package: http://support.amd.com/de-de/download/desktop?os=Windows 7 - 64#amd-catalyst-packages P.S.: It's kinda ridiculous to request a change to the game before checking whether it's your system causing the issue. Just saying ...
