UberLauncher.exe has stopped working

Discussion in 'Support!' started by rezender, May 4, 2014.

  1. rezender

    rezender Member

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    Hello, I downloaded PA_Setup.exe, installed launcher and tried to run шею But I've got error «UberLauncher.exe has stopped working».
    I updated my NVIDIA video driver (current version is 335.23), installed latest versions of .NET Framework and DirectX, but launcher still crashed.

    Attached Files:

  2. SXX

    SXX Post Master General

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    This can be related:
    Code:
    Language: Russian (Regional Setting: Russian)
    Previous versions of Coherent/game didn't worked well with non-English characters. Can you please check that path to launcher only contain English characters and numbers?
  3. rezender

    rezender Member

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    Previous launcher version worked well and there were no errors.

    Path to game is D:\planet, so I don't think that system lang and this error are related
  4. SXX

    SXX Post Master General

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    Previous launcher didn't used game engine and Coherent. :)
    Though main problem was inability to create directories in AppData due to non-English system username, but I doubt this can cause crash.
  5. rezender

    rezender Member

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    Sorry, I don't know that fact cause my launcher always crashe :(

    Other russians who play PA have got no errors.
    If I open error description, it wrote me that it's kernelbase.dll error
    Last edited: May 4, 2014
    SXX likes this.
  6. SolitaryCheese

    SolitaryCheese Post Master General

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    I also have the same issue with "UberLauncher.exe stopped working".

    I have the latest AMD driver, and Windows 7 updated with the latest stuff.

    It'd be great to hear something about this. I had this problem for quite some time. :(

    Attached Files:

  7. SXX

    SXX Post Master General

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    I really have no idea what can be wrong with launcher on your system, so I decide to re-compile alternative launcher for Windows users here:
    https://forums.uberent.com/threads/alternative-go-launcher-build-for-windows.59287/

    It's don't look pretty and quite tricky to use (due to some windows cmd encode problem), but it's should work.
    So until main launcher fixed you can use this one to download/update PTE or stable builds.
    Last edited: May 23, 2014
    SolitaryCheese likes this.
  8. BigDaddyMooh

    BigDaddyMooh New Member

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    I've also updated the launcher last weekend. Like SolitaryCheese, I've had the missing msvcp110.dll first. I've installed the Visual C++ Redistributable (32bits & 64bits) to correct this problem.

    Now, I have the "UberLauncher.exe stopped working" issue when I execute it. I'll post my dxdiag tonight when I'll be at home.

    For your information, I have a special character in my windows 8 login name: "é". Perhaps It can cause issues with the AppData folder.
  9. SolitaryCheese

    SolitaryCheese Post Master General

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    I dowloaded it, and it downloaded the game for me successfully. :)

    However! When I tried to start the game, it loaded without the GUI.

    What I did was that I moved the entire "Planetary Annihilation" folder that your launcher downloaded, and moved it to the original folder where Uber's launcher installed itself, and started the game with PA.exe in the stable folder (not with Uber's launcher), then it started perfectly with the GUI, and I was able to long in and start a game vs. the AI. :)


    Thank you! You're most likely the awesomest awesome that ever lived on this planet! :)
  10. SXX

    SXX Post Master General

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    Ooops.. It's happen exactly because game engine don't like paths with special characters... :(
    I'll add warning about that in topic, thanks.
    SolitaryCheese likes this.
  11. iviain

    iviain New Member

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    The same problem. Launcher don't work. Downloaded precompiled launcher. It downloaded the game. Replace it into directory C:\games\
    But... Game crushed. Error:
    "An unhandled win32 exeption occured in PA.exe 18284"

    Also 17928, 16272, 18164, 17480...
    Apparently these numbers mean nothing.
    Notebook sumsung R590, win 7. Maybe it too old for this game?:(
    Last edited: May 6, 2014
  12. SXX

    SXX Post Master General

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    Please check my signature and upload your DxDiag.txt here.
  13. iviain

    iviain New Member

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    Here it is.
    RAM 3 gb. That's enough, I think...
    Game launched successfull at another comp (young and beautiful). But launcher still don't work. Perhaps, because of paths with non english characters.
    So.. waiting for new, fixed launcher.:rolleyes:

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  14. lokiCML

    lokiCML Post Master General

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    Your driver is out of date. Here is the link for the new driver below:
    http://www.geforce.com/drivers/results/73784

    The driver is from 2010. Please remember to always update your drivers.
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  15. iviain

    iviain New Member

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    Thx. Now it's work. :)
    Another problem. I downloaded versions 65240 and 64498.
    65240 C:\Games\Uber Entertainment1\Planetary Annihilation\PTE\bin_x64
    runs without problems.

    64498 C:\Games\Uber Entertainment\Planetary Annihilation\stable\bin_x64
    displays an error message:
    "Unexpected failure to initialize Coherent UI subsystem. Please contact support@uberent.com"
    after that game does not load on.
    Last edited: May 6, 2014
  16. BigDaddyMooh

    BigDaddyMooh New Member

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    Here's my DxDiag. I hope you'll find and correct the problem with the special characters. Thanks in advance! :)

    Attached Files:

  17. iviain

    iviain New Member

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    I looked here.
    "forums.uberent.com/threads/crash-when-launching.57817/#post-894228"

    Coherent_UI.log :
    5888 22:03:17.223967 E | Starting process ""C:\Games\Uber Entertainment\Planetary Annihilation\stable\bin_x64\host\CoherentUI_Host.exe" --coherent-options=host-3fe99679-6564-4154-b2e7-ce85c55ab70a" failed with error code 2

    version 64498(not working) PA-02-03-16.000.txt
    version 65240(working) PA-13-46-41.000.txt

    Attached Files:

    Last edited: May 7, 2014
  18. iviain

    iviain New Member

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    'forever alone" - That's how I feel.
    So. In the end, I just ran the standard launcher that is earned after exchanging drivers. It normally downloaded the game and everything now works.
    Thank you for your help. Now I can finally relax and annihilate anyone.
  19. seabass632

    seabass632 New Member

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    Hey all,
    I have the similar problem, here's my dxdiag.txt

    I've updated my drivers, I've checked my system files integrity, and I have enough RAM (8GB).
    I recently reinstalled windows 8, and just upgraded to windows 8.1. I was hoping that that upgrade would fix the issue, but nothing. I reinstalled a couple times changing/checking different parameters, but still nothing.
    I noticed that certain accents in usernames caused problems, and I do have one in mine, but this never caused any issues in previous launcher versions.

    I only have the original pa launcher (non-steam), but it won't even load, although it does ask for admin.

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  20. SXX

    SXX Post Master General

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    Try to download this package:
    http://www.microsoft.com/en-us/download/details.aspx?id=8109
    Then run it, extract to accessible directory, open this directory, find and run "DXSETUP.exe" installer.
    After installation finished try to run launcher once again.

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