PA causing my notebook to randomly restart? [Windows 8]

Discussion in 'Support!' started by shotogun, May 30, 2014.

  1. shotogun

    shotogun Member

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    How is this even possible and why?
  2. garat

    garat Cat Herder Uber Alumni

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    Generally, if _anything_ causes your machine to reboot, game, application or otherwise, it's one of two things:
    - Things are overheating
    - You have a driver problem causing a kernel fault

    If it's overheating, the only thing you can do is turn down settings and try as best you can to dust your internals to make sure you're getting proper air flow. Basically, anything you can do to keep it cool.

    If it's a driver problem, make sure your drivers are as up to date as possible, in particular graphics and sound. On notebooks, that can be rough, as some OEMs are really bad about updating their drivers, but ATI and Nvidia both tend to be able to install beta versions of their drivers on notebooks, even if the release/WHQL drivers won't install.

    Also moving this to gamma issues.
  3. shotogun

    shotogun Member

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    The manfufacture on my driver hasn't updated them in like half a year I believe. I don't really know if they are even updating anyone because of windows 8 not selling. As for overheating it feels pretty cool to me, Don't think it's overheating.
  4. garat

    garat Cat Herder Uber Alumni

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    Are you talking video drivers or some other drivers? If you have intel integrated, Nvidia, or ATI, you should be able to go to their sites and find updated drivers, even if your laptop maker isn't updating anything.

    And while Windows 8 is seeing slower adoption than 7, it's alread at close to 21% of the market, so I'd hardly say it's not selling. :)
  5. shotogun

    shotogun Member

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    Video card I think. I just tested this again. My computer got a popup saying low on memory, then the screen went black and it crashed. I have 8Gs of memory so not sure if this is expected or not.
  6. shotogun

    shotogun Member

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    Tested further. It is not actually low on memory, yet I get a message with a warning sign on the tab saying low memory. Then it proceeds to hard crash. Very peculiar.
  7. SXX

    SXX Post Master General

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    Please check my signature and upload your DxDiag.txt on forum.

    I can say for sure that low memory can't cause crash if you're running 64-bit OS. As @garat said most likely something wrong with drivers.
  8. shotogun

    shotogun Member

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    Done. Sorry for wait was busy. The weird part is it's not actually low on memory when it crash's, it just says it is. I used task manager and it is only using 30% of available memory upon crash.

    Attached Files:

  9. SXX

    SXX Post Master General

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    As I think it's just problem caused by old drivers.

    Integrated Intel graphics:
    Code:
    Card name: Intel(R) HD Graphics 4000
    Driver Date/Size: 11/6/2012 10:00:34, 12615168 bytes
    To update drivers download and install "win64_153318.exe" from Intel website:
    https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714
    If you get "not validated for this computer" error then download ZIP version of driver ("win64_153318.zip") from same page and then install it using this instruction:
    http://steamcommunity.com/app/233250/discussions/2/558749190911446231/

    ...
    AMD Radeon HD 8700M:
    Code:
    11/26/2012 10:38:54
    You need download and install latest drivers from AMD website:
    http://support.amd.com/en-us/download/mobile?os=Windows 7 - 64

    I need to warn you that AMD mobility drivers installers known for being buggy so if you met any problem within updating process you might want to check this topic:
    http://steamcommunity.com/app/233250/discussions/2/558749190925676183/
    There I explained multiple ways to update drivers if one not working.

    ...
    Also by default game is running on slow integrated graphics so I recommend you configure your drivers to run it on Nvidia GPU. For details check "Laptops and hybrid graphics" section in this topic:
    http://steamcommunity.com/app/233250/discussions/2/864980278116578701/
  10. shotogun

    shotogun Member

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    I've been using catalyst control center. As for the old drivers I tried to download new ones and it said it was up to date. Weird....I'll follow these instructions and post again when and if it's fixed.

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