AppCrash with the new patch

Discussion in 'Support!' started by skilgannon91, February 28, 2014.

  1. skilgannon91

    skilgannon91 New Member

    Messages:
    7
    Likes Received:
    0
    I tried several times to recconnect to a match but after the "system charge" i've got always the same message:


    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: pa.exe
    Application Version: 0.0.0.0
    Application Timestamp: 53101b35
    Fault Module Name: pa.exe
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 53101b35
    Exception Code: c0000005
    Exception Offset: 00000000002e0893
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1040
    Additional Information 1: bd3c
    Additional Information 2: bd3ced83135abd4645d589f93bcb475d
    Additional Information 3: 69af
    Additional Information 4: 69af26d609fd5663fe7be4c27558dced

    i hope you have some suggestion to fix this issues because i relly like this game, thx in advance for your interest
  2. SXX

    SXX Post Master General

    Messages:
    6,896
    Likes Received:
    1,812
    Can you please check my signature and upload your DxDiag.txt?
  3. skilgannon91

    skilgannon91 New Member

    Messages:
    7
    Likes Received:
    0
    Here what u asked for, thank u for your interest

    Attached Files:

  4. SXX

    SXX Post Master General

    Messages:
    6,896
    Likes Received:
    1,812
    Your problem caused by outdated drivers:
    To update drivers download and install "Win64_152820.exe" from Intel website: https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23377

    You also have AMD Radeon HD 6770M and most likely you need to update drivers for it's too. Unfortunately AMD website missing drivers link, so you need to use this one:
    https://docs.google.com/file/d/0B5LwC3WbdQ3DRGpOcE1Cc1A0TEE

    Your laptop have two graphics cards and by default game is running on slow Intel HD. So after you update all drivers you need to check this video how-to:

    Then configure your drivers to run PA.exe on high performance AMD graphics card. If you installed game though Steam you need this file:
    C:\Program Files (x86)\Steam\steamapps\common\Planetary Annihilation\bin_x64\PA.exe
    skilgannon91 likes this.
  5. skilgannon91

    skilgannon91 New Member

    Messages:
    7
    Likes Received:
    0
    thank you i will update my driver, when i'm done i will replay if it's all ok.
    thank you again
  6. skilgannon91

    skilgannon91 New Member

    Messages:
    7
    Likes Received:
    0
    i have a new problem, beta driver for AMD caused the disappear of the switchable graphics option, what can i do??
  7. SXX

    SXX Post Master General

    Messages:
    6,896
    Likes Received:
    1,812
    Try to remove "AMD Catalyst" though Windows Control Panel and then re-install it.
  8. skilgannon91

    skilgannon91 New Member

    Messages:
    7
    Likes Received:
    0
    i will try tommorrow morning here is late night sry. i will replay asap
    thank you for ur patient
  9. skilgannon91

    skilgannon91 New Member

    Messages:
    7
    Likes Received:
    0
    tried but still no "switchable" option, i think it must caused by the fact that are beta driver i think.
    hope u can suggest a solution thank you.
  10. skilgannon91

    skilgannon91 New Member

    Messages:
    7
    Likes Received:
    0
    found a solution, after upgraded all the driver i've done this to fix all the problem cause by the "switch-able graphics".

    Be sure to upgrade ur bios to the last possibile.


    Go into the BIOS menu (press ESC and then F10 the moment you turn on your computer, before the windows logo appears), search for the switchable graphics option and set it to "Fixed". Exit and save changes.



    When windows is already initiated, right-click anywhere and click switchable graphics. Choose the ATI Radeon (high performance) as default et voilĂ !



    I hope it works for you, as i has worked for me.

Share This Page