Can't Connect to Ubernet (SSL Certificate/Unknown error?)

Discussion in 'Support!' started by ChrisPerson, February 26, 2014.

  1. ChrisPerson

    ChrisPerson New Member

    Messages:
    5
    Likes Received:
    0
    Hi,
    I've been playing this game for quite some time now, but I have always gotten lag, so, following the advice of many others, I downloaded the non-steam version to see if I would see any framerate improvement. The game installed perfectly, it's downloaded correctly, etc etc, and last night, when I tested it, it worked great. Now, however, it gives this slightly-less-than-helpful error message when I try to login to Ubernet to do things like actually play the game:

    Code:
    Error connecting to UberNet: SSL certificate problem, verify that the CA cert is Ok.
    Details: error: 14090086:SSL routines:SSL3_SERVER_CERTIFICATE:certificate verify failed
    Unknown Error. Please contact us at support@uberent.com
    It even displays it in pretty red text for me. Anyways, I did my research, and tried numerous ways of correcting this error (with PA open the entire time because the music is great!), and found exactly one less-than-helpful post on the steam forums for this exact issue, but I wasn't able to find anything else. PA already seems to work when it comes to networking - I used to use the Steam version and it worked OK - but for some reason it refuses to work non-steam now, even though it worked a day ago.

    I tried various techniques for for fixing the issue, such as shutting down my antivirus, running PA with and without the launcher, and running with elevated permissions, but nothing works. Is there any way to fix this issue, or do I have to go back to using the Steam version?
  2. mkrater

    mkrater Uber Alumni

    Messages:
    1,349
    Likes Received:
    1,830
    Something is going on. We're having the team check it out now. Thanks!
  3. Quitch

    Quitch Post Master General

    Messages:
    5,850
    Likes Received:
    6,045
    Whoops, someone didn't renew a certificate I bet :D
  4. lotsafish

    lotsafish New Member

    Messages:
    2
    Likes Received:
    0
    Hello I am having the same issue with the error, though I have never had the Steam version. I have however been away from the game for a while and have just ran all the updates. Can you assist please?
  5. doud

    doud Well-Known Member

    Messages:
    922
    Likes Received:
    568
    same here :(
  6. mkrater

    mkrater Uber Alumni

    Messages:
    1,349
    Likes Received:
    1,830
    It looks like everyone is receiving the same error, through both Steam and the Launcher. We are working to resolve it. I will post an update when it has been resolved.
  7. Brokenshakles

    Brokenshakles Active Member

    Messages:
    239
    Likes Received:
    143
    I am also having this issue, Checking the data in steam doesn't fix anything, neither does uninstalling/reinstalling.
  8. lotsafish

    lotsafish New Member

    Messages:
    2
    Likes Received:
    0
    Good man, I appreciate that
  9. Supermap

    Supermap New Member

    Messages:
    22
    Likes Received:
    2
    ok, its great to see that the issue is being taken care of as soon as it appears.

    Cheers uber, hopefully it will be fixed soon
  10. SXX

    SXX Post Master General

    Messages:
    6,896
    Likes Received:
    1,812
    Actually they did renew it and Linux client working fine.

    For some reason Windows versions think that new SSL certificate is invalid. :(
  11. elwyn

    elwyn Member

    Messages:
    68
    Likes Received:
    16
    same problem here
  12. ubermaugustine

    ubermaugustine Uber Alumni

    Messages:
    45
    Likes Received:
    13
    That is correct. We are preparing a new client build that fixes this.
  13. elwyn

    elwyn Member

    Messages:
    68
    Likes Received:
    16
    I've never used the steam version and I am getting the same error, this sucks, what to do what to do....

    And I am running on windows 8


    F5 F5 F5 F5 F5 F5
  14. Brokenshakles

    Brokenshakles Active Member

    Messages:
    239
    Likes Received:
    143
    I'm running linux x86_64 and getting the same problem still, so its not just windows.
  15. SXX

    SXX Post Master General

    Messages:
    6,896
    Likes Received:
    1,812
    No longer required, hotfixed within 61941.
    Here is workaround.
    Unpack, then put with replace into /media/nomod

    For Steam version you need this directory:

    C:\Program Files (x86)\Steam\steamapps\common\Planetary Annihilation\media\nomod\
    For Non-Steam it's here:
    C:\Program Files (x86)\Planetary Annihilation\PA\media\nomod\

    Attached Files:

    Last edited: February 27, 2014
  16. elwyn

    elwyn Member

    Messages:
    68
    Likes Received:
    16
    is this for windows as well?

    Edit, This work around is working for windows 8

    Thanks SXX
    Last edited: February 26, 2014
  17. SXX

    SXX Post Master General

    Messages:
    6,896
    Likes Received:
    1,812
    I don't have error on Linux, so yes this is done for my Windows 7 laptop.
    Basically I just exported new CA certificate though Chrome and put it into this file.

    I tested it, it's working on Windows7 just fine.
  18. doud

    doud Well-Known Member

    Messages:
    922
    Likes Received:
    568
    Thanks SSX ! working perfectly on windows !!!!
  19. cola_colin

    cola_colin Moderator Alumni

    Messages:
    12,074
    Likes Received:
    16,221
    Works, thanks SXX
  20. bengeocth

    bengeocth Post Master General

    Messages:
    1,285
    Likes Received:
    657
    I'm using Window's 8. where is this folder? I am in the Planetary Annihilation folder (in Appdata.)
    I do have mods installed by the way
    specifically hotbuild2

Share This Page