this is a problem for a lot of people. here is my dxdiag. if this is ever answered, i hope the answer will help others.
You have outdated video drivers: Code: Processor: Intel(R) Pentium(R) CPU G620 @ 2.60GHz (2 CPUs), ~2.6GHz Card name: Intel(R) HD Graphics Family Driver Date/Size: 1/27/2011 12:57:14, 7470080 bytes To update them install "Win64_152820.exe" from Intel website: https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23377