Cursor jumps off of units, menus, etc.

Discussion in 'Support!' started by jumpjet2k, November 24, 2013.

  1. jumpjet2k

    jumpjet2k New Member

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    Hi all. Sorry to be that guy who comes in and makes his first post a complaint...

    I just installed beta 57449 today, but I've been unable to actually play so far due to a weird issue. I can get into a game just fine, but when I mouse over my commander the cursor jumps about a quarter of the screen to the top/left. I can select the commander with a click and drag over it, but then the same issue occurs when I mouse over anything on the build or command menus.

    I'm using a Radeon HD 7870 with the latest stable drivers (updated tonight), although I had the same issue with an old version of the drivers before updating, so I'm inclined to believe it's not a video problem. I first tried with a wireless Logitech mouse, then switched to a wired one, but the problem persisted.

    Any suggestions? Is there an error log file I should send or anything? Is this a known issue? (I didn't locate it on the bug repository, but I may have missed it.)

    Thanks for any and all help you can provide. I'm looking forward to trying out the game!
  2. SXX

    SXX Post Master General

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    Please upload your DxDiag.txt

    Most likely you met this issue: PA#1119
    If you actually have non-standard DPI try to set it to default 100%:
    http://windows.microsoft.com/en-us/windows/make-screen-text-larger-smaller

    And if it's help for you please post about that here. I'm not seen anyone who met this bug for quite a lot time and really want to know it's status.
  3. jumpjet2k

    jumpjet2k New Member

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    SXX, thanks for your help. Unfortunately, after my first post I had some computer issues and ended up doing a full system wipe and reinstall. Fortunately, I'm back now and things are running smoothly with DPI set at 100% - no more of the cursor jumps. I don't have a dxdiag from before the wipe, but I've attached my current one. The hardware and drivers are, to the best of my knowledge, all the same.

    Thanks again - I'm glad the game is running now.

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