PA.EXE Crash problem

Discussion in 'Support!' started by lionheart10, October 24, 2013.

  1. lionheart10

    lionheart10 New Member

    Messages:
    2
    Likes Received:
    0
    keep getting this report when trying to open:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: pa.exe
    Application Version: 0.0.0.0
    Application Timestamp: 52603a1c
    Fault Module Name: pa.exe
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 52603a1c
    Exception Code: 80000003
    Exception Offset: 001eb9ba
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


    is my computer not able to run.....
  2. SXX

    SXX Post Master General

    Messages:
    6,896
    Likes Received:
    1,812
    Let me check it. Please upload your DxDiag.txt
  3. lionheart10

    lionheart10 New Member

    Messages:
    2
    Likes Received:
    0
    I feel stupid, Where do I get that?
  4. SXX

    SXX Post Master General

    Messages:
    6,896
    Likes Received:
    1,812
    Check my signature.
  5. Flofrou

    Flofrou New Member

    Messages:
    8
    Likes Received:
    0
    I am having an issue of a similar kind, and to avoid creating a new topic, i will post it here, i hope it's not a problem. So when i start, i get a black screen for like 2 secs and then pa.exe has ceased functionning with these error informations :
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: pa.exe
    Application version: 0.0.0.0
    Application Timestamp: 52603a01
    Fault Module Name: CoherentUI64.dll
    Fault Module Version: 1.5.3.0
    Fault Module Timestamp: 5250831c
    Exception Code: c0000005
    Exception Offset: 000000000003b213
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1036
    Additional Information 1: 50bb
    Additional Information 2: 50bb1899f27379df668bc83a2a3ccfd1
    Additional Information 3: 64cb
    Additional Information 4: 64cbc7675dd31984fedeb86e01edc825

    Also, Coherent_UI.log ha this line written in it :
    2700 16:19:00.249343 W | This video adapter has NO support for non-power-of-two textures
    And, because computer sometimes do strange things, i just want to add that PA is installed outside of the original Steam folder, even though this may not be of any importance.

    Attached Files:

  6. maxpowerz

    maxpowerz Post Master General

    Messages:
    2,208
    Likes Received:
    885
    can you please post you log file?
    C:\Users\"username"\AppData\Local\Uber Entertainment\Planetary Annihilation\log\PA-00-00-00.000.txt
    sort by date and post most recent one.

    it will help me find issue when PA boots
  7. Flofrou

    Flofrou New Member

    Messages:
    8
    Likes Received:
    0
    There it is, also another thing that might help that i found on another post.

    Attached Files:

  8. maxpowerz

    maxpowerz Post Master General

    Messages:
    2,208
    Likes Received:
    885
    yes installing game outside of the default steam install dir breaks the game.
    but if your Steam is set to use a different dir as its defual save , In example another HDD it should be ok.
    try reinstalling and using default steam dir maybe?.
  9. Flofrou

    Flofrou New Member

    Messages:
    8
    Likes Received:
    0
    It still doesn't work, but it seems that it comes from my GPU, but as you may have seen in my dxdiag, i have a recent one so it's very VERY strange.
  10. maxpowerz

    maxpowerz Post Master General

    Messages:
    2,208
    Likes Received:
    885
    yes i agree.
  11. maxpowerz

    maxpowerz Post Master General

    Messages:
    2,208
    Likes Received:
    885
    Is your default windows language set to english?
  12. maxpowerz

    maxpowerz Post Master General

    Messages:
    2,208
    Likes Received:
    885
    maybe setting your regional info and default language to English might help. i'm not sure ,, that is just wild stab at trying to fix issue :)
  13. Flofrou

    Flofrou New Member

    Messages:
    8
    Likes Received:
    0
    Ok, after reinstalling, i get this as the error thingy when i launch the game :
    Signature du problème :
    Nom d’événement de problème: APPCRASH
    Nom de l’application: pa.exe
    Version de l’application: 0.0.0.0
    Horodatage de l’application: 52603a01
    Nom du module par défaut: CoherentUI64.dll
    Version du module par défaut: 1.5.3.0
    Horodateur du module par défaut: 5250831c
    Code de l’exception: c0000005
    Décalage de l’exception: 000000000003b213
    Version du système: 6.1.7601.2.1.0.768.3
    Identificateur de paramètres régionaux: 1036
    Information supplémentaire n° 1: 50bb
    Information supplémentaire n° 2: 50bb1899f27379df668bc83a2a3ccfd1
    Information supplémentaire n° 3: 64cb
    Information supplémentaire n° 4: 64cbc7675dd31984fedeb86e01edc825
    (And too lazy to translate this time)
    Also, the last log, and Coherent_UI.log hasn't changed a bit.

    Attached Files:

  14. maxpowerz

    maxpowerz Post Master General

    Messages:
    2,208
    Likes Received:
    885
    C:\Users\Florent\AppData\Local\Temp\cb632cc8-7014-4739-92c4-4b59c2355523.dmp
    can you post this file please,

    I have no idea about this crash,,

    this will need to be handled by a dev or someone with more knowledge about these issues than me,
    (im just doing my best to help people with common issues to take load of dev's shoulders).

    i will alert a dev and hopefully it will be tended to soon, i will also alert someone who is on the bug tracker to see if this issue has been reported,
  15. Flofrou

    Flofrou New Member

    Messages:
    8
    Likes Received:
    0
    Well, the dump is not readable by humans, but anyways, here it is. And thanks you a lot for responding, even if you can't find anything . I will also try a complete driver reinstall, to see if that helps, but i'm too lazy to do it now.

    Attached Files:

    Last edited: October 24, 2013
  16. maxpowerz

    maxpowerz Post Master General

    Messages:
    2,208
    Likes Received:
    885
    i do my best to help where i can.
    Uber will be able to read the dump file.
  17. maxpowerz

    maxpowerz Post Master General

    Messages:
    2,208
    Likes Received:
    885
    do you have nVidia 3d vision/stereo vision or 3d tv output turned on??
  18. Flofrou

    Flofrou New Member

    Messages:
    8
    Likes Received:
    0
    No, no 3D vision or anything else, and after completely reinstalling the drivers (at least, using NVidia official tools, which means a single .exe), it still gives me the same error.
  19. maxpowerz

    maxpowerz Post Master General

    Messages:
    2,208
    Likes Received:
    885
    i had a dev look over the thread,
    they need to check the crash report their end (you pc automatically uploads it when game crashes).
    They couldn't see an issue in what stuff you have posted here, neither could i, you should be able to run the game.

    Our current best guess is its something else you have installed hardware wise or software wise that might be conflicting.

    The UI is Java based, what version of Java have you installed?
    And do you have both the 32bit and 64bit java's installed or just one.

    also

    Do you use a virus scanner, and if yes which one?
    Do you have Stardock software like "Windows Blinds" or "Deskscapes" installed?
    have you patched UxTheme.dll to use custom skins in windows?

    maybe i can help find any issue or software that is conflicting if we go through some common ones that cause issues.
  20. SXX

    SXX Post Master General

    Messages:
    6,896
    Likes Received:
    1,812
    No.

Share This Page