MAC and Linux builds not downloadable

Discussion in 'Support!' started by Zapman987, September 27, 2013.

  1. Zapman987

    Zapman987 New Member

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    Mac and linux builds are not able to be downloaded.

    Both throw XML document pages.

    Have tried on multiple browsers. All on MACOS.
  2. SXX

    SXX Post Master General

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    Can you copy XML eror here?

    There is problems with transparent proxy servers, do you use some proxy?

    Can you open this page:
    http://www.leaky.org/ip_tester.pl
    And check if you have some IP after "Your X-Forwarded-For header is "? Thanks.
    Zapman987 likes this.
  3. Zapman987

    Zapman987 New Member

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    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Error><Code>AccessDenied</Code><Message>Access denied</Message></Error>

    I do use a transparent proxy. Will a static proxy work?
  4. SXX

    SXX Post Master General

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    Proxy should not send X-Forwarded-For header otherwise you won't able to download anything.

    Is it your own proxy server, or some corporate proxy?
  5. Zapman987

    Zapman987 New Member

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    For the record, windows build DL's perfectly.

    I would think the x-fwd-for would help identify the difference in IPs on request. Knowing what I know on proxies, thats a server issue if it doesnt process due to seeing the 2 IPs.

    The site you sent me does show both properly.
  6. SXX

    SXX Post Master General

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    Windows build downloaded though launcher and it's probably it's don't use your proxy to download files.
    Launcher itself is not protected (don't have special token in URL), so it's don't have such problem with proxy.

    It's doesn't really mater how proxy works, just a fact: as long as CDN see your X-Forwarded-For it's won't let you download anything.
  7. Zapman987

    Zapman987 New Member

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    Im a new beta person, so theres no launcher. I guess Im downloading the launcher from the website. So its def going through the proxy.

    yay for broke CDNs.

    I found the bug form and put in a bug on this. Anything else to make the company aware of it?
  8. SXX

    SXX Post Master General

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    Nothing, it's known problem, probably it's just with low priority.

    I just want to be sure that you downloaded game successfully, that's all.

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