pa.exe has stopped working error message

Discussion in 'Planetary Annihilation General Discussion' started by Ogoner, August 2, 2013.

  1. Ogoner

    Ogoner New Member

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    I bought this game on steam recently. it keeps giving me this error message "pa.exe has stopped working" Plz help
  2. garat

    garat Cat Herder Uber Alumni

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    Please check the FAQ, and the posts on Steam about this.

    First and foremost, please update all your drivers, most especially your video drivers. If you run DXdiag and attach the dxdiag.txt here, we can help further, but in almost all cases of this error, it is out of date video drivers.
  3. Ogoner

    Ogoner New Member

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    I have tried updating all drivers and still doesn't work.
  4. SXX

    SXX Post Master General

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    Please attach your DxDiag.txt, so we can check why it's happen.
  5. Ogoner

    Ogoner New Member

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    ok here it is

    Attached Files:

  6. SXX

    SXX Post Master General

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    Your probably have some issue related to hybrid graphics. E.g game might run on wrong videocard.

    Also I determine that your laptop is that one:
    http://www.amazon.com/Samsung-NP700Z5B- ... B007IJPVP0
    Is it right?

    If yes, please download grab "AMD Mobility Radeon™ Driver Verification Tool" here:
    http://support.amd.com/us/gpudownload/w ... n7-64.aspx
    And run it, it's should get you drivers you need. If it's return you error please post error (or screenshot) here.

    PS: Also you might try to install "Latest Beta Driver", but it's can break your system, so you do that on your own risk. Backup important information on external HDD/USB flash card before install it.
  7. Ogoner

    Ogoner New Member

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    ok thanks hope this works!
  8. Ogoner

    Ogoner New Member

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    how would i fix the hybrid graphics issue? i still have error message "pa.exe has stopped working" And i got AMD mobility radeon, and the latest beta build.
  9. SXX

    SXX Post Master General

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    Now you need to choose PA.exe to run on AMD card.

    Check this video:
    http://www.youtube.com/watch?feature=pl ... dfBnA&t=88
    You already have drivers installed, so you only need part where switchable graphics control explained.
  10. Ogoner

    Ogoner New Member

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    still isnt working. D:
  11. SXX

    SXX Post Master General

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    What I can say: your laptop powerful enough to run this game, but there is some problem with it's configuration and you need to figure out what's wrong.

    Then go here and link your Steam and Uber accounts:
    https://uberent.com/user/linksteam
    Then log out and login on forums, it's should give you permissions to view alpha forums and especially this topic:
    viewtopic.php?f=71&t=47593
    Check it and try to install/reinstall all software listed here.
  12. SXX

    SXX Post Master General

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  13. Ogoner

    Ogoner New Member

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    OMG THANK YOU SOOOOO MUCH!!!!!!!!!!!!!! IT WORKS!
  14. SXX

    SXX Post Master General

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    What did you do?

    Anyway I think that right now game run on slow Intel GPU. You will get much better performance if it will runned on discrete AMD videocard. So now you need to do this:
    1. First you need to toggle hidden files and folders view. Check this youtube how-to:
      http://www.youtube.com/watch?v=q8-uA6o3cKA
    2. Then you need to open this folder:
      C:\Users\ YOUR_WINDOWS_USERNAME \AppData\Local\Uber Entertainment\Planetary Annihilation\log\
    3. Copy all these files to desktop.
    4. Make new post and attach these log files.

    These log files contain information about GPU that game actually use.
  15. Ogoner

    Ogoner New Member

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    Ok ill do that as soon as i can (like three to four hours
  16. SXX

    SXX Post Master General

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    Just do that when you have time, it's important for you because game will work much better on AMD videocard.
  17. Ogoner

    Ogoner New Member

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    how would i get to that file? (i suck at computers)
  18. Ogoner

    Ogoner New Member

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    not file folder
  19. Ogoner

    Ogoner New Member

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    here i found it

    Attached Files:

  20. SXX

    SXX Post Master General

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    Well done. I checked logs, and seems like I was right:
    Currently you run game on slower videocard and it's should work better if you manage how to run it on AMD one.

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